北京招聘

Sales & Service

售前和售后服务

·       Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image

·       Consistently meet individual sales goals while exhibiting the Burberry Behaviours

·       Provide excellent customer service skills, great selling skills and exhibit motivation to succeed

·       Demonstrate superior interpersonal and communication talent

·       贯彻Burberry品牌经验并遵循培训指南和标准，以展现Burberry的奢侈品牌标准和品牌形象

·       始终如一努力完成销售指标

·       具有出色的客户服务和销售技能，以及追求完美和成功的动力

·       展现良好的亲和力和沟通能力

Cultivate

培养和发展

·       Build customer loyalty through active client development and follow-through

·       Maintain an up-to-date and detailed client book

·       Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance

·       主动挖掘发展并跟进客户，不断提升客户对品牌的忠诚度

·       及时更新品牌货品资料信息

·       参与并遵循所有培训活动，例如; 电子邮件收发礼仪，邀请客户回购，客户激活和合规操作等

Visual Standards

 

·       Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines

·       Maintain selling floor by ensuring the following:

·       Understand and execute monthly floorsets

·       Placing and/or hanging back items as you work

·       Replenishing merchandise after selling

·       Folding and placing merchandise on the correct hanger, tissue paper, etc.

·       Place tickets inside the item and not visible to the customer.

·       遵循公司的政策，程序并用可视化方式，以Burberry的标准维护整体视觉形象

·       门店维护：了解并执行月度门店销售目标；根据要求陈列货品；售后补充货品；正确悬挂，折叠并摆放货品；将标价牌置于货品内等

Floor Presence & Maintenance

陈列展示和维护

·       Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers

·       End of shift/day: Ensure selling floor is replenished and ready for the next day

·       Be active and busy on the floor at all day

·       Ensure to place and/or hang back items as you work and replenish merchandise after selling

·       Ensure clean up and maintenance of fitting rooms

·       当班/日开始: 提前到达门店，确保门店和销售准备完善以接待客户

·       当班/日结束:确保销售楼层的存货充足并为第二天做好准备

·       工作时间：积极为客户服务

·       工作时间：确保货品按要求摆放，并在销售后补充商品

·       工作时间：清理打扫并保持试衣间的清洁

 

Back of The House Support

内部支持

·       Assist in the mark down process

·       Assist in the bi-annual inventory process

·       Participation and achievement of pre-sale goals

·       Participate in store contests

·       Assist in stock room maintenance and keep it organized

·       Responsible for stock pulled; all stock must be put away in orderly fashion

·       协助处理降价流程

·       协助清点库存情况

·       参与并完成门店销售目标预估

·       积极参与门店竞聘

·       协助库房维护并保持其井然有序

·       负责库存的良好状态，对库房进行布局的规划

 

Burberry is an iconic British brand synonymous with innovation and craftsmanship. Based in London under the direction of CCO Christopher Bailey, the brand has a global reputation for pioneering design and fabrics.　Established in 1856 by British inventor Thomas Burberry, the brand has a history of innovation and discovery. Burberry has become defined by its authentic outerwear heritage and the iconic trench coat.Today, the brand operates over 450 stores, employs nearly 10,000 staff in 31 countries worldwide with 92 different nationalities. Burberry is a FTSE 100 company with annual sales of over £1.5billion.　 The business is driven by design, marketing and retail-led strategies with a digital focus and a global reach. With a very clear vision and a distinctive set of values, Burberry consistently stays ahead of trends. By exploring unique brand innovations such as Burberry Acoustic, Art of the Trench and fully immersive runway shows, Burberry continues to connect heritage with cutting-edge technology and digital media. Burberry currently has over 14 million followers on Facebook, over 1.3 million followers on Twitter and has had more than 17 million video views on the Burberry YouTube channel.

Burberry是以创新和工艺为代名词的英国标志性品牌。总部位于伦敦，品牌因为其开拓性的设计和面料享誉全球。品牌由英国创始人Thomas Burberry在1856年成立，拥有一段充满创新和发现的历史。Burberry已经被定义为真正的外衣传承和标志性的风衣。如今，品牌已经经营了超过450家店铺，在全球31个国家92个地区拥有将近10,000名员工。Burberry是FTSE100 中的一员，年销售额超过15亿英镑。公司业务是通过数码科技和全球影响力由设计、市场营销和零售战略共同引导的。在一个非常清晰的愿景和独特价值的确立下，Burberry始终保持领先趋势的地位。通过探索独特的品牌创新如Burberry音乐，“风衣的艺术”网站和完全身临其境的时装秀，Burberry继续连接着传统与前沿技术和数字媒体。Burberry 目前在Facebook已经拥有超过140万的追随者，在Twitter拥有超过130万的追随者，在Burberry YouTube 频道中已经有超过1700万次的视频点击率。