北京招聘

Job Title

Customer Technical Support Staff Engineer

 

About Our Group

 

Customer Technical Support (CTS) is a highly effective customer-focused team that consistently delivers best in class product support and service to our external and internal customers. CTS is the customer advocate within Seagate and champion of product performance at the customer, acting as a trusted advisor, who listens, resolves issues and makes it easy to do business with Seagate. In the meantime, CTS is an effective partner to Sales, who helps defend and support our market-leading share position. We are efficient frontline eyes, ears and voice of the customer to Seagate Engineering, Operations and Quality teams, providing crisp details and real-time two-way communication of all relevant customer issues and events. 

 

 

About the Role – You Will:

 

• Provide technical support on Seagate products to China Cloud customers and business partners and act as a technical resource within the Seagate organization

• Act as the partner of Sales and will be part of the Seagate customer-facing team working on internal and external projects relating to Seagate's products and business

• Provide product support on all aspects of performance and features of Seagate products

• Provide product evaluation and qualification support, working with internal and external team members to determine appropriate products for evaluation

• Perform administrative operations to support product evaluations and product performance

• Provide onsite support for customers operations where required, and work to identify device failures and assure timely resolution of reported problems

• Monitor product quality performance with assigned customers and regularly reporting integration performance

• Provide failure verification support where required and issue failure analysis reports followed with corrective actions 

• Organize technical training for partners and customer as and when required

• Provide training on a wide variety of technical subjects to managers and technical staff at customer sites

• Maintain knowledge of the Seagate HDD/SSD product line and ensure the customers are kept informed of all the latest technical information related to the products within the assigned group

• Maintain awareness of production issues at major customers and other situations that require support

• Communicate recommendations for resolution internally

• Bring back and translate major customer technical specific requirements to internal language for joint project setup.

• Take the lead for project engagement progress and timeline management

 

About You:

 

• Good spoken and written communication skills

• Stable work history and excellent track record 

• Good team player and able to work as part of a team

 

Your Experience Includes:

 

• Good knowledge of computer platforms, including HDD&SSD, operating systems, hardware, processors, memory, storage, etc

• Good knowledge of cloud computing and cloud storage

• Good ability to quickly assess and define technical problems and their causes and recommend solutions

• Technical knowledge of storage interfaces: SAS, SATA, NVMe, PCIE, RAID, JBOD

• Excellent customer-relationship-management skills and report-writing

 

You May Also Have:

 

• Relevant years of experience in IT Hardware R&D or Engineering related area (HDD/SSD, Server/Storage) or the cloud industry

• Experience as a project manager or core team leader

Location: Beijing

 

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country’s storage industry. With its strong technological knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. 

 

Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu; an entity in Tianjin; a surveillance center and a data recovery center in Hangzhou. 

Travel: 10%

    希捷成立于一九七九年，作为存储设备的领先供应商，在二零零八年，我们成为***个成功生产10亿台存储器并提供业界最全面的存储产品公司。我们的产品包括2.5英寸和3.5英寸硬盘、固态驱动器和专为计算机密集企业环境的混合性硬盘（这将合并两个旋转的磁头和闪存）并保证客户的高性能需求、低功耗和经受得住考验的可靠性。希捷一直位于存储行业的领头军。通过领先技术和不断创新，希捷将继续支持个人和企业对数字存储的无限扩大，以满足世界对信息存储的不断增长的需求。存储需求无处不在，希捷是全球设计、研发、共享和数字内容存储的核心技术领先公司。2013年，希捷成为首个硬盘出货量达20亿架的硬盘制商。

    希捷公司坚信人员是***的竞争优势，致力于提供一个充满挑战、富有创新意识的环境。希捷的成功依靠的是一支技能出众和甘于奉献的员工队伍，同时，公司通过有效的培训和开发计划，致力于培养员工、造就人才。公司营造团队合作和持续改进的文化氛围，积极实施“供应链管理”、“六西格玛”和“精益制造”等计划，不断增强运作的质量、效率和对客户的反应能力。

    希捷国际科技（无锡）有限公司于1995年7月在无锡市新加坡工业园区成立，为台式机、笔记本、电子消费类产品市场提供硬盘存储器产品。2016年又增加了企业级硬盘产品的生产。工厂占地面积59,250平方米，现拥有员工7000人以上，总投资额达一亿九千二百万美元。公司自成立以来获得了各种荣誉，包括：1997年“江苏省***出口企业”、1998年“中国***出口外资企业”、 “2012履行社会责任先进企业” 、2013年“无锡市就业先进企业”、2016年“无锡市进出口***企业”、“2016新吴区先进企业”、2017年“***志愿服务组织”、“ 无锡优秀企业称号”2018年“无锡优秀企业称号”、 “荣获"社会责任奖" 等。

    希捷为所有人提供平等就业机会的环境。有关员工的人事决定是基于相对于工作目标和／或标准而取得的业绩,以及工作所要求的能力而作出的；有关应聘者的录用 决定是基于工作要求的任职资格而作出的。因此，在作出人事决定时不会涉及到年龄、种族、肤色、血统、民族或国籍、有无身体或精神残疾、健康状况、基因信息、婚姻状况、性(包括怀孕或感知到的怀孕，分娩，哺乳或相关的健康状况)、性别、性别认同、性别表现、性倾向、被感知的或实际的宗教信仰或政治观点、服兵役和退役状况，或其它受相关法律保护的情况。此政策包含了所有人事活 动，如：招聘、选拔、薪资、福利、转岗、升迁、减员、纪律处分、公司资助的培训、教育、学费资助计划以及社会活动和员工康乐活动项目。

    希捷公司欢迎您的加入！在这里，您的专业技能将得到提升，您的潜力将得到发掘，您的职业生涯将得到发展。

希捷国际科技（无锡）有限公司地址：
江苏省无锡市新加坡工业园区行创二路2号

应聘小贴士：
1）如果有合适您的职位，请直接投递您的中英文简历至我们的招聘信箱china.hr.talent.acquisition@seagate.com；
 
2）我们鼓励您同时登录https://seagate.avature.net/talentnetwork申请个人帐号密码并进行在线投递，您的简历通过在线投递会长期录入希捷人才库，不但您未来申请希捷职位简便快捷，而且我们可以为您匹配更多合适的职位。

注意：职位申请人须年满18周岁。