Supporter
NTT DATA（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-12-24
- 工作地点：北京
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 技术文员/助理
职位描述
Job Description:
? Support customers on technical issues including problems related to deployment.
? Use various web based tools such as WebEx to provide online assistance and problem solving for client installations as well as multiple desktop environments.
? Respond to requests and inquiries from clients within the pre-determined timeframe of SLA.
? Investigate and resolve problems installing software as a result of complex environmental variables including Document Management Systems etc.,
? Identify solutions to work around open issues/problems that are under investigation or pending resolution.
? Document and track case histories, issues, and actionable steps taken using our cloud based content management system.
? Work directly with client technology staff, and end users, to deploy and configure software.
Skill Requirements:
? Fluent English
? Previous experience troubleshooting application-related problems.
? Ability to install and verify software package installations.
? Knowledge of online technical resources and ability to access same.
? Ability to communicate with a wide variety of people verbally and written.
? Strong analytical skills and skilled at managing multiple priorities.
? Technical knowledge of and experience with personal computers, servers, LAN/WAN, document management systems and handheld devices.
? Interpersonal, presentation, communication and negotiations abilities.
? Support customers on technical issues including problems related to deployment.
? Use various web based tools such as WebEx to provide online assistance and problem solving for client installations as well as multiple desktop environments.
? Respond to requests and inquiries from clients within the pre-determined timeframe of SLA.
? Investigate and resolve problems installing software as a result of complex environmental variables including Document Management Systems etc.,
? Identify solutions to work around open issues/problems that are under investigation or pending resolution.
? Document and track case histories, issues, and actionable steps taken using our cloud based content management system.
? Work directly with client technology staff, and end users, to deploy and configure software.
Skill Requirements:
? Fluent English
? Previous experience troubleshooting application-related problems.
? Ability to install and verify software package installations.
? Knowledge of online technical resources and ability to access same.
? Ability to communicate with a wide variety of people verbally and written.
? Strong analytical skills and skilled at managing multiple priorities.
? Technical knowledge of and experience with personal computers, servers, LAN/WAN, document management systems and handheld devices.
? Interpersonal, presentation, communication and negotiations abilities.
公司介绍
NTT DATA集团始建于1967年，原是日本电信电话公社的数据通信部门。1988年从日本电信电话公社独立出来，并于1995年在东京证券交易所上市。
NTT DATA集团是日本的信息系统集成商，是世界500强日本NTT集团的核心企业，是提供IT服务并从事IT系统集成的专业公司。随着业务全球化进程的推进，NTT DATA集团在全球建立了200多家子公司及分支机构，拥有约7万6千名员工，规模和实力位于全球IT行业前10名。在银行、证券、保险等众多领域中都有卓越的业绩，销售额一直保持在日本国内八强之首，高达其余七强之和。
NTT DATA自成立以来，通过IT服务，特别是大型和关键的IT系统，为日本基础设施的建立和推进发挥了重要作用。在继续支持日本基础设施系统的同时，我们将以全球化的视野和规模，力求成为利用信息技术帮助客户实现变革的真正的全球合作伙伴。
注：对应聘人员提供的简历信息我公司仅用于人才招聘使用，不会提供给第三方，并对提供的信息进行妥善保护。
邮箱联系方式 louise.liu@nttdata.com
NTT DATA集团是日本的信息系统集成商，是世界500强日本NTT集团的核心企业，是提供IT服务并从事IT系统集成的专业公司。随着业务全球化进程的推进，NTT DATA集团在全球建立了200多家子公司及分支机构，拥有约7万6千名员工，规模和实力位于全球IT行业前10名。在银行、证券、保险等众多领域中都有卓越的业绩，销售额一直保持在日本国内八强之首，高达其余七强之和。
NTT DATA自成立以来，通过IT服务，特别是大型和关键的IT系统，为日本基础设施的建立和推进发挥了重要作用。在继续支持日本基础设施系统的同时，我们将以全球化的视野和规模，力求成为利用信息技术帮助客户实现变革的真正的全球合作伙伴。
注：对应聘人员提供的简历信息我公司仅用于人才招聘使用，不会提供给第三方，并对提供的信息进行妥善保护。
邮箱联系方式 louise.liu@nttdata.com
联系方式
- Email：louise.liu@nttdata.com
- 公司地址：北京市朝阳区广顺南大街8号院望京利星行中心3号楼G6层 (邮编：100102)