北京招聘

Purpose

Club Med is currently in a stage of strong development and accelerated transformation. In this context, we are also accelerating our product strategy. Product is the core value of Club Med. The challenge is to work on topics with the most value for the customer and the most impactful, driving client recruitment and retention.

To accelerate on the product, a new organization was launched on APAC region. Product and services director was appointed and an expert team is being built around the following fields: 1/ Food & Beverage, 2/ Leisure including family, sports, excursions, wellness and local sales,

3/ Product evolution and CSR and finally 4/Room division including reception & guest relation, accommodation and meetings & events. Room division Manager position is key as the Asian clients pay a particular attention to the quality of rooms and welcome. His or her mission will be to drive this challenging product, to enhance the existing and to integrate market trends.

Reporting？

APAC Product & Services Director

Management ？

Direct management of one or more employees (Front Desk Expert and Housekeeping Expert)

Missions and Main Tasks

1. Strategic plan

· Carry out a diagnosis of your product and identify areas for improvement to optimize services

· Carry out product recommendations, integrating relevant benchmarks

· Contribute to the Strategic Plan as for your scope (1year vision and 3 years vision).

2. Product evolution

· Participate in the framing of the need (development of functional, technical or digital specifications, tests before launching the pilots)

· Produce and deliver deployment kits on the evolutions of the services within your scope.

· Participate in the operational implementation and support of the deployment: training, steering, support and assistance

· Formalize return on experience on the new product and services

3. Product steering

· Steer your product: business and quality

· Perform seasonal return of experience on your products

· Coordinate feedback and recommendations from the operations

· Establish recommendations for future seasons

4. Optimization and upgrade of existing services

· Participate in the regular updating of product referencing

· Ask for updates on product standards within the Asian scope (bed size…)

· Write functional specifications for purchasing (call for tenders for suppliers and subcontractors), research, testing and qualitative evaluation of products

· Maintain the relationship with external service providers (subcontractors, partners…)

· Carry out visits to monitor the implementation of services and formalize diagnoses and recommendations in support of operational departments

5. Construction/Renovation project based on the capacity plan of the BU

· Participate in the development of construction programs for site openings or renovations within your scope

· Monitor the progress of the Room division stream until resort opening and ensure coordination with all internal and external stakeholders: decorators, architects, technical design offices, operational teams

· Responsible for validating plans at each stage of the project up to delivery for services within your scope (Accommodation, laundry, technical premises, arrivals area, lobby, front desk, guest relation, back office, courtesy room, convention centre, Lounge and common area)

· Accompany the operational teams during the delivery and opening of the site

· Ask for updating the standards within the Asian scope, if needed (construction standards are coordinated worldwide)

6. Support in talents development

· Monitor the HR pool of your cluster

· Be proactive in terms of staff framing, productivity ratio and profiles

· Ensure the development of talents by inputs in training programs and direct participation to training or mobilization activities

Tools

· Microsoft Office Pack (Excel, Word, PowerPoint)

· Satisfaction monitoring tools: GM feedback (internal tool), Review Pro (market tool)

· Ideally knowledge of Club Med internal booking & hotel management tools: NA, PMS, ETIS,

· Qlikview (business and satisfaction monitoring tool)

Objectives and evaluation criteria

· Ability to innovate, integrate last trends

· Relevance and reliability of analyses and studies

· Quality of the deployments carried out

· Results of the proposed new services (financial and/or qualitative)

Know-how

· Fluent oral and written English is essential

· Fluent Chinese strongly required

· Project management and coordination

· Operational experience in reception, accommodation or hotel management field

· Technical notions for construction and renovation projects: Equipment, standards and health and safety legislation are a big plus

· Conceptualization, strategic vision

· Analytical skills

· Strong synthesis and writing skills

· Sensitivity to digital tools in the welcome field

· Strong interpersonal skills, ability to mobilize

Attitude

• Compliance with Club Med's values
• Organized
• Rigorous
• Analytical and synthetic mind
• Ease of communication
• Creativity and innovation
• Active listening and questioning skills
• Ability to change

成立于1950年，来自法国的Club Med，是目前全球***的度假连锁集团之一，一共拥有遍布全球5大洲40多个国家的90多个度假村。Club Med是法语“club méditerranée（地中海俱乐部）”的缩写形式。Club Med率先在全球革命性地“发明”了“All Inclusive（一价全包）”的度假休闲理念，倡导自由,、舒适、 轻松、健康、 快乐、友善的度假观念, 建立出一种人与大自然合二为一的生活品味和度假哲学。让您享受精益求精、应有尽有、多样选择的全新度假体验。

今天，Club Med “一价全包、应有尽有的欢乐假期”享誉全世界。每一个度假村都致力于为您带来无与伦比的欢乐，给您留下毕生难忘的美好回忆。来自世界各地100多个不同的国家，讲30余种不同语言的G.O. （“gentils organisateurs<法>”,“gracious organizer<英>”,亲善的组织者）团队将热情地邀请你一起探访全世界最令人叹为观止的绝色美景目的地，感受多元文化，体验独一无二的个性化豪华假期。

1967年，Club Med革命性地“发明”了"迷你俱乐部"，是专为亲子度假而推出的"一价全包"的服务， 让您全家尽情享受无忧无虑的亲子假期。

Club Med的一价全包服务，包括全天侯无限量享用酒吧酒水和零食；每一家Club Med度假村提供超过30种免费运动休闲，娱乐放松活动项目，免费专业人士指导，晚上还有精彩纷呈的娱乐表演和派对。

目前Club Med在亚太区共有以下14个度假村：
中国黑龙江亚布力
中国吉林北大壶
中国广西桂林
中国海南三亚
马尔代夫卡尼岛
马尔代夫翡诺岛
泰国普吉岛
印度尼西亚巴厘岛
印度尼西亚民丹岛
马来西亚珍拉丁湾
日本石垣岛
日本北海道佐幌
日本北海道Tomamu
毛里求斯爱必浓