北京招聘

角色： 客户服务经理负责管理服务团队，负责对学习督导岗位的入职培训，在职培训， 人员激励以及管理。负责团队指标（续费，客户满意度调查和推荐指数，好友 推荐，寒暑假特殊课程销售）

工作职责： ？

全面负责团队续费，推荐以及客户满意度指标的达成 ？

负责监督团队每日的工作流程和工作结果，确保高质量的服务 ？

负责团队成员服务技巧的提升培训，定期组织内部分享会 ？

负责团队成员的士气激励，协助推行或执行与服务团队相关的政策 ？

负责协调处理团队与其他部门之间的一切日常沟通与合作 ？

参与在读学员相关活动的策划，组织、协调、现场管理及反馈收集 参与完善与服务相关的系统或流程体系 协助校长处理校内客户反馈的各项工作及处理客户投诉 ？

协助校长进行员工招聘及培训 ？

负责向校长提供校区内与服务相关的运营报告 ？

完成个人续费业绩（如有） ？

负责各项校内部俱乐部活动的数据分析以及报告汇总，协助校内、 校外语言运用俱乐部的活动组织和协调工作

任职资格： ？

爱孩子，关心他们的成长 ？

全日制本科及以上学历 ？

流利的英语沟通及书写能力 ？

强烈的责任感 ？

优秀的沟通能力 ？

能在压力环境下工作 ，结果导向 ？

至少 2 年以上团队管理经验 ？

5 年以上工作经验，至少 3 年相关行业销售或服务经验

Progress Advisor Manager Progress Advisor Manager (PAM) is responsible for driving center service to excellence, creating customer-focused service, and making sure customers enjoy their learning experience at EF centers.

PAM coordinates, motivates and manages the whole service team, offering new staff orientation and current staff training. PAM is also responsible for all service related targets (retention, customer satisfaction surveys and net promoter score, referral) as well as winter/summer courses sales target.

Job Description： ？

Achieve retention, referral and customer satisfaction targets Monitor service team’s daily working procedure and result to ensure high service quality ？

Organize intra-team sharing workshops to improve the team’s overall service skills ？

Motivate service team members. Assist the implementation of service related policies and procedures ？

Coordinate daily communication and cooperation between the service team and other departments ？

Plan, organize and perform onsite management of school activities.

Collect post-activity responses ？

Improve the service system and related procedures ？

Assist Center Directors (CDs) in handling complaints and suggestions from parents ？

Assist CDs in recruiting and training ？

Generate centers’ operation and service reports to CDs ？

Achieve individual retention target (if needed) ？

Analyze center based Life Club activities and compile activity reports. ？

Assist, organize and coordinate center based as well as off-center Life Club activities

Qualification： ？

Love children and care about their growths ？

Bachelor degrees or above, English major preferred ？

Fluent in both oral and written English ？

Strong sense of responsibility ？

Over 5 years of working experience, at least 3 years of sales or service experience in education related industries ？

Over 2 years of experience in team management ？

Good communication skills ？

Able to work under pressure ？

Result oriented

公司简介
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.