北京招聘

Client Manager is to ensure that the end to-end success of designated client contracts is achieved in line with the Client Success go-to-market Services strategy. They are required to work in partnership with sales and service delivery management to execute the assigned account strategies, delivering the in-contract growth required through the Adopt, Expand and Renew sales cycle.

Key Roles and Responsibilities

In this position you will be required to:

1. Accountable for the regional services target achievement of in-contract revenue and gross profit in their nominated accounts.

2. Execute tactical and measurable contract strategies through an optimised renewal process to minimize churn and maximise in-contract growth.

3. Drive activities to demonstrate how to adopt new features/services. Drive increased utilisation of the company’s capabilities in line with the client’s business outcomes requirements.

4. Work with your sales colleagues to ensure that account plans are continuously updated on the respective DD systems and effectively

executed to deliver the in-contract growth required whilst developing the sales pipeline linked to the account plan.

5. Leverage tools and analytics to proactively introduce services where the client’s business goals intersect with our solutions, to upsell and cross sell.

6. Work closely with the assigned Client Manager, and Client Success Operations Specialists, and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required.

7. Constantly remain abreast of Dimension Data’s new service offerings and wider service portfolio.

8. Drive regular training programs to ensure expertise is displayed on our service offerings portfolio across the region to other Dimension Data representatives.

9. Arrange continuous governance meetings with clients to review performance, client satisfaction and manage feedback.

10. Remain constantly informed of new services and major service delivery issues affecting key clients (and intervening in the client engagement activities as required).

Requirements: Education, Training and Experience

？ General Qualification in Business Management/IT (Degree or Certifications) ？ BA/BS degree (Business or Engineering)

达科信息科技（北京）有限公司


Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。

Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。

发展历程


 创建于1983年

 2010 年的全球收入为47亿美元

 NTT集团的全资子公司

 业务以客户为中心，以服务为中心

 拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心

 与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft

 在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门

 公司客户占全球财富100强的79%，占全球财富500强的60%

 在全球5大洲的49个国家中拥有超过12000名雇员

 提供全球统一标准的国际业务服务