北京招聘

Peopleand technical leadership to Client Technology Analyst team in China.

EnableIT strategy and business-IT alignment with regional and global teams.

Incidentand request service fulfillment, SLA escalation and critical service incidentmanagement.

Performroot cause analysis and performance reports as required.

Projectmanagement and contribution on global and regional project execution.

Assetmanagement for hardware, software and equipment.

ITproduct/vendor sourcing and procurement management.

ITasset inventory and audit.

Overseeexecution of IT processes and periodic review for improvement.

Developdocumentation for IT systems, procedure and user guide.

Developa working knowledge of department specific applications.

Identifyopportunities and recommend solutions for improving service, efficiency andeffectiveness.

Provideuser and administrative support for desktop and local server systems.

Providetechnical guidance to users and management for desktop support and local serversystems.

Participatein projects or teams and directed by the Manager

AssistManger in development of desktop support and local server systems strategyconsistent with corporate infrastructure.

Performmaintenance and troubleshooting of all relevant hardware and software.

Supportlocal manufacturing systems and engineering tool.

Developand maintain appropriate desktop and server related procedures and ensure theseprocedures are enforced.

Develop& maintain appropriate disaster recovery procedures.

Provideproject management for implementations and role-outs.

ProvideManager with equipment projections and assist with purchasing.

Overseedaily backup procedures are executed and audited as defined by technical leads.

Identifyopportunities and recommend solutions for improving service, efficiency andeffectiveness.

Procurementand vendor management.

Managementof support and maintenance contracts.

Consultancysourcing and management.

Performsystem analysis and utilization reports as required.

Managebilling and administration across all areas of responsibility.

Superviseand provide guidance to other members of the support team and acceptresponsibility for the team workload.

Performregular performance reviews of local support team, provide updates for managerand initiate/participate in any corrective action.

Goodwritten and verbal communication skills.

Good working attitude and aptitude to learn new skills and technologies

Good communication skills and ability to interact with all levels ofpersonnel

Good written and verbal communication skill in both Chinese and Englishlanguages

Excellentjudgement and strong analytical skills as well as follow-up and organisationalskills.

Excellentknowledge of PC hardware and associated peripherals.

Excellentknowledge of network hardware and management tools.

Excellentknowledge of network operating systems and applications.

Excellentknowledge of Microsoft O/S, Server and Desktop

Excellentknowledge of Active Directory, DNS, DHCP & TCP/IP.

Ability to work under pressure and performance driven.

Abilityto work as part of a team.

Serviceoriented and committed to provide good service quality.

Demonstratedability to manage multiple, parallel projects.

Staff/ Team management skill.

Strongmentoring skills.

Budgeting.

Delegation.

Riskassessment.

BasicUser & Security Group Active Directory administration.

5years experience of supervision in a desktop support environment.

5years experience of network applications / operating systems / hardware.

5years experience implementing and maintaining Windows based applicationservers.

5years experience of project management in Infrastructure and network implementation.