北京招聘

Responsibilities:

· Receive queries via phone, email or chat and log contacts into the shared service case management system.
· Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
· Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Participation in the continuous improvement of HR processes.

基本任职资格

· Fluent in Japanese and English.
· Customer Service Experience
· Computer literacy (Excel, Word, PowerPoint, Outlook)
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Ability to work in changing environment
· Flexibility

优先任职资格

· Experience working in a HR Shared Service Environment.
· Experience of working with Peoplesoft.

 

大连腾微传媒有限公司成立于2016年12月，注册资金100万元，是一家从事房地产广告代理、渠道销售及导客、活动公关策划等业务的复合型公司，与万科、恒大、龙湖、万达、碧桂园、融创等60余家品牌房企百余个地产项目开展长期合作。
大连腾微传媒有限公司是腾讯房产在大连地区的***授权代理公司，独家运营腾讯房产大连站相关内容和产品，独家代理房地产行业广告发布，代理平台包括但不限于腾讯网、腾讯新闻、腾讯视频、腾讯体育、朋友圈广告等。
打破传统服务模式，一切以客户为导向，实现向“房地产+”的全维度传播机构跨越，是我们的愿景。在这个过程中，大连腾微传媒有限公司愿与每一位员工共同分享成长价值，创造更好的工作环境，提供更具竞争力的薪资待遇，搭建更为广阔的人生平台！