北京招聘

Responsibilities/Activities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and guide support team members to follow up problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Deliver TTT/end user training both during system deployment and for steady state requirements

Knowledge, Skills and Experience

• Proven customer service working experience together with knowledge of healthcare/managed care environments and operations

• Working knowledge of customer service software, databases and tools
• Demonstrable analytical, interpretative and problem-solving skills
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

• Be able to work in a rapid development environment and be able to influence and solve issues collaboratively while fostering teamwork.
• Be able to manage multiple concurrent schedules and commitments
• Be able to work both independently and as a team member
• A strong knowledge of managed care processes and the health care industry
• Having SFDC knowledge will be a credit

Educational/Training and Certification Requirements

Bachelor's degree in business, marketing, economics, engineering, communications, life sciences or field of study focused on structured analysis to decompose, interpret conceptualize and translate knowledge of complex systems recommended; knowledge of theories, principles, and concepts typically acquired through completion of a bachelor’s degree.

IQVIA（纽交所代码：IQV）是全球专注生命科学领域的高阶分析、技术解决方案和临床研究服务供应商。IQVIA利用深入分析、前沿技术、大数据资源和广泛领域的专业知识，智能连接医疗生态的各个环节。IQVIA Connected Intelligence？快速敏锐地为客户提供强大的数据洞察，帮助客户加速创新医疗的临床开发和商业化进程，以更好的医疗成果惠及患者。IQVIA拥有约72,000名员工，足迹遍布100多个国家/地区。

IQVIA拥有多元化的加强型隐私技术和保障手段，能够在保护个人隐私的同时对信息进行管理和分析，帮助医疗利益相关方有效开展精准疗法，获得更佳的疗效。这些洞见和能力能够帮助生物科技、医疗器械、制药公司、医学研究者、政府机关、支付方以及其他医疗利益相关方，获得对疾病、人类行为和科技进步更深入的理解，共同朝着治愈各类疾病的方向迈进。