北京招聘

主要职责：

· Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
根据全球和当地业务要求，优先安排、规划和完成客户服务任务。包括与客户联络，处理复杂的查询，以及在商定的解决线/目标内主动解决服务问题

· To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements
通过有效和高效的分配现有的外地部队资源,根据客户和业务需要规划访问/活动。包括在商定的期限内处理业务查询和解决资源/规划问题，同时确保遵守外部认证要求

· Build relationships with internal and external clients to help build and maintain the business
与内部和外部客户建立关系，帮助建立和维持业务

· Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement
通过提供潜在的解决办法和努力不断改进，查明介绍客户对新业务的潜在投诉与机会。

· Responsible for the accuracy and completeness of client data
负责客户数据的准确性和完整性

· Identify and suggest improvements to service delivery processes and procedures
查明服务提供过程和程序并提出改进建议

· Actively contribute to team meetings and client service initiatives
积极推动小组会议和客户服务举措

· Prepare, check and issue certificates. Provide support to other offices to produce and translate certificates. Report data. Upload approvals and related data to external databases, as necessary. Meet performance targets for certificate turnaround.
准备、检查和颁发证书。协助其他办事处制作和翻译证书。报告数据。必要时将批准和相关数据上传到外部数据库。达到证书周转的业绩目标。

要求：

· Experience of working in a business to business client service environment, preferably dealing with business clients
有在企业中为企业客户服务的经验，***是与企业客户打交道

· Good verbal and written communication skills in Japanese (and local language, as applicable), with a good understanding of business language
良好的日语口头和书面交流能力（适用时包括当地语言），对商务语言有很好的理解

· Polite and approachable manner
要礼貌和平易近人的态度

· Usingown initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines
能够优先处理多项任务和复杂问题，同时遵守最后期限

· High degree of accuracy
高度准确

· Able to work as part of a team to contribute to achieving departmental/business objectives
能够作为团队的一部分，为实现部门/业务目标作出贡献

· Computer literate in MS Office
要熟悉办公室软件技能

综合薪资8千，优秀者另看  学历 本科以上  工作时间:朝九晚六

办公地址 ：上海市黄浦区延安东路550号海洋大厦  日语要很流利的

佩琪一站式人力资源服务为各个行业不同规模的企业提供薪资管理、人事代理、劳务派遣、福利管理、HR平台在线应用、法务咨询、招聘及甑选、培训及发展和绩效管理服务。我们的解决方案已帮助客户高效地管理内部业务，加速HR转型，令其专注于核心业务的发展，提升成本的有效性，权利协助达成业务目标，同时降低企业风险。