北京招聘

Position Responsibilities include:

• Willing to work as part of a professional support team
• Able to maintain professionalism while under pressure
• Values teamwork and can contribute to the group
• Self starter and self motivated
• Desire to continue to develop personal skill set in a proactive environment
• Ability to exercise judgment within defined procedures and practices to determine appropriate action
• Proven strong experience providing 2nd/3rd line support
• Advanced administration and troubleshooting of Windows / UNIX server environments
• Knowledge of hardware systems such as tape drives and libraries
• Ability to multi-task across several open cases and manage and prioritize time
• Previous experience with data protection software, i.e. Veritas, Legato, Brightstor, etc.
• Knowledge or experience with SAN and NAS devices
• Ability to troubleshoot and configure SCSI and FC hardware
• Understanding of data and information life cycle management
• Previous knowledge of any of enterprise data protection solution a plus
• Knowledge of database systems a plus
• Previous experience of clustering and/or SAN technologies a plus
• Experience working in a call center environment a plus.
• Troubleshoot and resolve complex, critical and sensitive support issues
• Prioritize open issues, define and track bugs for Development
• Participate in new product releases and beta cycles
• Handle customer issues over the telephone on a daily basis
• Provide customer feedback on their issues as they are progressed
• Ensure customer satisfaction through professionalism and swift resolution
• Recreate problems in house and provide evidence where bug fixes are required

Position Requirements include:

• Strong windows server experience
• Good Networking Experience
• Basic programming skill
• Basic sql query skills
• ESX experience
• Hyper V experience
• SAN / NAS experience

For the past Seven years, Commvault has been recognized as the leading in the Gartner Magic Quadrant for Enterprise Backup/Recovery Software. Leading technology companies worldwide have strategic partnerships with Commvault, including Hitachi Data Systems, Microsoft, NetApp, VMware, HP, Oracle and Atos. Headquartered in Tinton Falls, New Jersey, the company now has over 2,500 highly talented employees worldwide. Commvault is publicly traded on NASDAQ and has grown organically since it was founded, resulting in more than a 20% year on year growth over the past few years.
Commvault is dedicated to solving complex problems resulting from exponential data growth. Through our flagship Simpana Software, Commvault empowers data-driven organizations to effectively protect, manage and access information stored across all parts of the business through a single, holistic platform leading to dramatic cost savings and operational improvement.
Commvaults software suite of products was designed to work together seamlessly from the ground up, sharing a single code and common function set, to deliver superlative Data Protection, Archive, Replication, Search and Resource Management capabilities.

Commvault有着一体化的前瞻视野，并坚信一定有“更好的方式”来满足当前和未来的数据和信息管理需求--这一坚定的信念一直引导着Commvault开发一体化信息管理解决方案、为复杂存储网络提供高性能的数据保护、一致的可用性和简化的数据管理。Commvault的一体化平台构架使企业机构能以前所未有的方式有效控制数据增长、成本和风险。Commvault的Simpana软件模块被设计用于无缝协同地工作、共享统一代码和公共供能集，提供数据备份、归档、复制、搜索和资源管理。每天都有更多的公司在使用我们的产品，因为他们发现Commvault能够提供如此无与伦比的高效率、高性能、可靠性和控制力。
2016年Commvault连续6年入选Gartner数据中心备份与恢复软件魔力象限领导者