北京招聘

Your tasks:

1. 2nd level technical support of Laetus’ product range

2.Problem solve technical issues for the Laetus global customer base

3.Implement practical customer friendly technical solutions to issues with the Laetus product range

4.Ensure customer satisfaction with their contact with Laetus

5.Provide installation, field repair and support to Laetus customers.

6.Proactive failure diagnosis and solution identification that leads to issue resolution. This should be done directly over the phone with customers, or via E-Mail and in-line with appropriate Service Level Agreement framework.

7.Installation of software patches and documentation of the steps to deliver the resolution

8.Forwarding complex tasks to the 3rd Level technical support team or Field Service team.

9.Development of scripts and tools to solve issues passed from Level 1 support

10.Documentation and archive the customer issues and the solutions in the Laetus knowledge base.

11.Installation and qualification of Laetus products at customer production facilities

12.Follow up customer installations with service interventions to ensure maximum uptime

13.Drive service revenue through identification and communication of after sales leads while at customer site.

14.Ensure appropriate Health & Safety standards are adhered to

Who we are looking for:

1.Bachelor qualification in Information Technology, Electronic Engineering, Mechanical Engineering.

2.Experience of field service with direct customer focus as well as in Helpdesk / Customer Support with direct customer contact

3.Experience in network configuration (IP Configuration, Subnet, Routing), server and client administration and configuration

4.SQL Server und VMware administration / configuration, Batch Scripting, Powershell

5.Programming experience in c++, c#, java, html or similar. Software testing experience is desirable.

6.Basic knowledge of PLC programming

7.Knowledge and experience in working with Support Ticket Systems

8.Takes responsibility, self-disciplined, helpful and a good communicator

9.Relationship building, both internal and customer facing

10.Calmness and clarity of thought in pressured situations

11.Written and verbal communications skills (English is a requirement, another language would be plus)

丹纳赫是全球科学和技术的创新者，致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域，如生命科学、环境等等，拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队，遵循同一个文化 - 丹纳赫业务运营体系（DBS）,该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金，位列美国财富500强中的149位。在过去的20年中，丹纳赫的股价表现优异，超过标准普尔指数将近2000%。

在中国，丹纳赫始终保持高速增长，拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构，不但为中国客户提供着全方位的产品和服务，也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息，请访问公司网站：***************.

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.

With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.

For more information please visit our website at ***************.