北京招聘

Principal Tasks and Responsibilities

 

·       Builds strong relationship with customer.

 

·       Manages customer perception/expectations and ensure customer satisfaction.

 

·       Owns the support contract; responsible for contract fulfillment according to SLA.

 

·       Actively involved during Emergencies; provide Customer management updates as needed.

 

·       Handles customer management escalations and engage the right levels/organizations.

 

·       Calls for and drive periodical customer Service Performance Review meetings.

 

·       Provides Monthly Business Reports.

 

·       Ensures timely Handover from Project to Support.

 

·       Identifies add-on sales opportunities.

 

·       Control Over Deliveries.

 

·       SLA’s financial cost and profitability control.

 

·       Periodical Governance review meetings.

 

 

SDM requirements:

 

·       Strong Leadership skills

 

·       Strong customer management skills

 

·       Negotiation skills

 

·       Good communication & presentation skills

 

·       Customer oriented and ability to develop high level of customer intimacy

 

·       CS portfolio knowledge

 

·       Financial understanding; business minded

  

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。