北京招聘

RESPONSIBILITIES 工作职责:

To give the highest standard of inspired customer service at all times.
持续性的为客户提供高品质的服务

To present oneself appropriately and in line with the brand image and company dress code.

个人形象符合品牌标准和公司着装要求

To understand the customer and develop the sale by selecting an appropriate range of options for the customer, providing good product knowledge, overcoming objections and offering appropriate additional items (link selling).
了解客户需求并选择适合客户的销售方式来推介产品。具备良好的产品知识、克服障碍并能提供有效的附加推销

To retrieve customer data to build a data base of customer base
收集***并建立***库

To effectively deal with telephone orders and enquiries, promotional activities in the store
有效处理电话预订、问讯以及店内各种促销活动

To be aware of the procedure for dealing with customer complaints.
知晓如何处理客人投诉的流程

To strive to meet individual sales targets and be aware of store sales targets.
知晓店铺销售目标，并努力达成个人及店铺销售目标

To replenish merchandise ensuring appropriate stock levels are maintained at all times.
及时补充商品以确保店铺的正常运作

To participate in stocktaking as required and to ensure accurate counting of stock.
参与店铺盘点并确保店铺货品数量准确

Ensuring all items are correctly tagged and ticketed.
确保所有的货品都有正确的标签和说明

Assisting with delivery of stock, if required
协助店铺货物送递（如有要求）

To understand and effectively follow all point of sale procedures eg Global Refund, VAT procedures, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc.
知晓并有效地执行销售所有流程，比如：退款、换货、增值税、客人投诉、备用金 （现金、信用卡授权、订金)等

To be aware of and follow the Company procedures on staff purchases.
知晓并执行公司关于员工内部购买程序

To understand and comply with Health and Safety procedures in the store and participate in health and safety and loss prevention training as required.
知晓并遵守店铺有关健康与安全的程序并参加健康与安全、损失预防的培训（如有要求）

To actively participate in staff training sessions & instore meetings
积极参与员工培训和店内会议

Perform daily in-store cleaning eg dusting of shelvings, touch-point etc.
保证店铺日常的清洁

To carry out any additional duties as directed by the management team.
完成店长或管理层分配的其他任务

To be available to work weekends and public holidays when required.
在必要情况下能周末或者节假日上班

To participate in stock takes outside of normal working hours to ensure a smooth operation at all times.
能在工作时间以外参与货品调配保证店铺运营顺利进行

To carry out any additional duties as directed by the management team.
执行管理人员分配的其他职责

QUALIFICATION AND SKILLS 任职资格及相关技能:

Service-oriented, dynamic, hardworking and willing to learn
具有服务意识,多样化,工作努力有上进心

Excellent communication and interpersonal skills
良好的沟通技巧

Self-motivated and result-driven
自我激励,完成目标

Burberry is an iconic British brand synonymous with innovation and craftsmanship. Based in London under the direction of CCO Christopher Bailey, the brand has a global reputation for pioneering design and fabrics.　Established in 1856 by British inventor Thomas Burberry, the brand has a history of innovation and discovery. Burberry has become defined by its authentic outerwear heritage and the iconic trench coat.Today, the brand operates over 450 stores, employs nearly 10,000 staff in 31 countries worldwide with 92 different nationalities. Burberry is a FTSE 100 company with annual sales of over £1.5billion.　 The business is driven by design, marketing and retail-led strategies with a digital focus and a global reach. With a very clear vision and a distinctive set of values, Burberry consistently stays ahead of trends. By exploring unique brand innovations such as Burberry Acoustic, Art of the Trench and fully immersive runway shows, Burberry continues to connect heritage with cutting-edge technology and digital media. Burberry currently has over 14 million followers on Facebook, over 1.3 million followers on Twitter and has had more than 17 million video views on the Burberry YouTube channel.

Burberry是以创新和工艺为代名词的英国标志性品牌。总部位于伦敦，品牌因为其开拓性的设计和面料享誉全球。品牌由英国创始人Thomas Burberry在1856年成立，拥有一段充满创新和发现的历史。Burberry已经被定义为真正的外衣传承和标志性的风衣。如今，品牌已经经营了超过450家店铺，在全球31个国家92个地区拥有将近10,000名员工。Burberry是FTSE100 中的一员，年销售额超过15亿英镑。公司业务是通过数码科技和全球影响力由设计、市场营销和零售战略共同引导的。在一个非常清晰的愿景和独特价值的确立下，Burberry始终保持领先趋势的地位。通过探索独特的品牌创新如Burberry音乐，“风衣的艺术”网站和完全身临其境的时装秀，Burberry继续连接着传统与前沿技术和数字媒体。Burberry 目前在Facebook已经拥有超过140万的追随者，在Twitter拥有超过130万的追随者，在Burberry YouTube 频道中已经有超过1700万次的视频点击率。