IT Engineer (End User Service)
再鼎医药（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资（非欧美）
- 公司行业：制药/生物工程
职位信息
- 发布日期：2019-08-12
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：无工作经验
- 学历要求：本科
- 职位月薪：1-2千/月
- 职位类别：技术支持/维护工程师
职位描述
1) First level support for all IT issue.
2) Ensures close cooperation between internal IT team and external IT service providers.
3) Operationally manage assets (SW and HW) throughout the entire asset life cycle.
4) Ensure that End user system incident tickets are addressed to agreed service levels through prioritization, incident recording, recognition, isolation, resolution and follow up.
5) Analyzes IT incident trend and provide preventive action to avoid repetitive issue.
6) supports IT Director to maintenance high level of customer satisfaction.
7) Determines the most effective manner to resolve client's technical issue. - Engages in research and in-depth troubleshooting to resolve technical issues.
8) Provide the H&F support for other IT functions.
9) Support and maintain information security standards during daily task.
职位要求：
1) Degree in Information Systems or comparable education/ experience
2) Fluent in English (written)
3) At least 5 years of experience in IT End User Service role (or similar function), familiar IT support in office based business environment
4) Solid experience on PC, Printer, Win 7/10 system, Microsoft O365, Skype for business, SharePoint online
5) Pro-active, patient, work well in a team environment
6) able to work independently over customer complain
7) Willing to learn new technology
2) Ensures close cooperation between internal IT team and external IT service providers.
3) Operationally manage assets (SW and HW) throughout the entire asset life cycle.
4) Ensure that End user system incident tickets are addressed to agreed service levels through prioritization, incident recording, recognition, isolation, resolution and follow up.
5) Analyzes IT incident trend and provide preventive action to avoid repetitive issue.
6) supports IT Director to maintenance high level of customer satisfaction.
7) Determines the most effective manner to resolve client's technical issue. - Engages in research and in-depth troubleshooting to resolve technical issues.
8) Provide the H&F support for other IT functions.
9) Support and maintain information security standards during daily task.
职位要求：
1) Degree in Information Systems or comparable education/ experience
2) Fluent in English (written)
3) At least 5 years of experience in IT End User Service role (or similar function), familiar IT support in office based business environment
4) Solid experience on PC, Printer, Win 7/10 system, Microsoft O365, Skype for business, SharePoint online
5) Pro-active, patient, work well in a team environment
6) able to work independently over customer complain
7) Willing to learn new technology
职能类别：技术支持/维护工程师
公司介绍
Zai Lab is an innovative biopharmaceutical company based in Zhang Jiang, Shanghai focused on bringing transformative medicines for cancer, autoimmune and infectious diseases to patients in China and around the world. Zai Lab focus on innovation to meets the unmet medical needs. Zai has built up a strong pipeline with multiple programs on clinical stages. Zai Lab successfully listed on Nasdaq in Sep. 2017.
再鼎医药是一家总部设立于上海张江，致力于研究、开发和销售创新药物的制药企业。再鼎医药针对目前尚无良好治疗手段的疾病领域开发新药，在肿瘤、抗感染、自身免疫等方面建立了全面的产品线，服务中国和全球病患。再鼎医药于2017年9月在美国纳斯达克成功上市。
再鼎医药是一家总部设立于上海张江，致力于研究、开发和销售创新药物的制药企业。再鼎医药针对目前尚无良好治疗手段的疾病领域开发新药，在肿瘤、抗感染、自身免疫等方面建立了全面的产品线，服务中国和全球病患。再鼎医药于2017年9月在美国纳斯达克成功上市。
联系方式
- 公司地址：地址：span上海浦东张江高科技园区金科路4560号金创大厦3号楼8楼