北京招聘

Accountabilities

?Provide customer oriented service at all times relating to commercial/contractual issues.

?Manage customer issue escalations and lead the initiative to develop prevention and resolution for key customers

?Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectations

?Responsible to lead the preparation and delivering Business Reviews/QBR with customers

?Responsible for the success of continuous contract renewal with favourable Pricing and Terms.

?Lead and coordinate all contract renewal negotiation effort with internal depts.

?Prepare BCAs for business and investment requirements

?Provide regular updates to senior management on customers’ initiatives, strategies, etc for their strategic direction and development

?Support senior management in the shaping of strategic decisions

?Work with operation team to resolve customer-related issues, and be responsible for business and profitability growth

-Stakeholder 

Identify and develop potential and sustainable customer relationship to the growth of new opportunities 

Engage with BD and Solution Design to materialize potential addition business from customers 

Work with Ops to ensure the delivery of quality service to customer and the compliance of SLA and KPI 

Actively promote the exchange and adoption of “Best Practice Sharing” within country to leverage collective learning and to improve consistency and productivity. 

Continually review and improved business processes to increase productivity and improve P&L Process Formulate a personal account management and development plan that incorporates initiatives for identifying and growing additional and more business within the existing. 

Promote DHL Advantage programs and solutions to the assigned list of accounts Display strong skills in customer analysis to ensure that all customer requirements are being fulfilled. 

Conduct analysis on customer’s P&L and KPIs performance to identify focus areas for improvement Manage escalations of potential performance, contractual or customer engagement issues and coordinate internal resolution efforts. 

Provide regular updates and to snr management 

    

Qualifications

?Above 8 years working experience in transportation/Supply Chain/Logistics enterprise, especially with 3-5 years relevant working experience in Account Management Service/Solutions field.

?Have good and advance conceptual knowledge in Account Management/Customer Service/Supply Chain Solution

?Bachelor degree or above, Masters or equivalent degree preferred

? Presentation skill (excellent)
? Communication skills-spoken and written (excellent) in English and Mandarin
? Negotiation and interpersonal skill (excellent)
? Analytical and organization skill (good)
? Microsoft Office applications (good)
? Relationship management skills (excellent)                 

DHL Supply Chain敦豪供应链隶属于Deutsche Post DHL Group德国邮政敦豪集团。敦豪供应链是全球***合同物流服务商，据点分布在全世界60个国家及地区，总体员工数超过140,000，超过2500个物流中心、仓库、据点，超过 2300万平方米的仓储空间，在時尚、零售、消费品、科技业、生命科学与医疗保健、汽车、化工及工业品等主要行业拥有专业产业知识及经验。作为全球排名***的合同物流供应商，DHL 供应链在全球60多个国家为客户提供一系列增值服务，无缝融合“传统的”第三方物流服务，帮助降低供应链成本并创造灵活性。

顺丰控股（集团）股份有限公司，是国内领先的快递物流综合服务商。经过多年发展，已初步建立为客户提供一体化综合物流解决方案的能力，为客户提供仓储管理、销售预测、大数据分析、金融管理等解决方案。顺丰同时还是一家具有网络规模优势的智能物流运营商。经过多年潜心经营和前瞻性战略布局，顺丰控股已形成拥有“天网+地网+信息网”三网合一、可覆盖国内外的综合物流服务网络。

Deutsche Post DHL Group（以下简称“DPDHL”）与顺丰控股股份有限公司于2018年10月26日达成战略合作并分别由双方各自的子公司签署相关协议，顺丰控股将整合DPDHL在中国大陆、中国香港和中国澳门地区的供应链 （DHL Supply Chain）业务。 该交易于2019年2月18日完成。交易完成后，敦豪物流（北京）有限公司、敦豪供应链（香港）有限公司及其下属子公司的最终控制权将变更为顺丰控股。

DPDHL与顺丰控股的联合将打造一个独一无二的平台——顺丰DHL供应链中国，满足中国市场对优质端到端供应链服务的需求。业务仍将遵循DPDHL全球的标准体系，由现有的团队继续运营管理。