北京招聘

Job Description:

    

·  Provide industry-leading technical support for Customers in Mainland China and Taiwan using Thomson  Reuters           applications and products.
·  Work closely with internal teams to provide seamless customer experience.
·  Log and classify queries, requests, and take timely actions accurately.
·  Track/progress resolution and provide proactive timely Customer updates until issue resolved.
·  Identify and escalate multi-client / Street wide outages. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate.
·  Recognize and escalate recurring problems, inferior processes or outdated procedures.
·  Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
·  Strive to improve customer experience.

    

Qualification/ Skills/Experience/Knowledge 

·  Business/Computing related degree or above.
·  Good written and verbal communication skills (English & Mandarin).
·  Professional experience in either the Financial Markets or in a Customer Service role.
·  Financial Markets knowledge or aptitude for quick learning.
·  Logical approach to problem-solving and analytical thinking.
·  Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs.
·  Proven team player, excellent communication and interpersonal skills, Self-motivated, proactive and driven.
·  Good time management and organizational skills in order to prioritize workload and demands.
·  Demonstrates urgency, energy and enthusiasm, ability to work under pressure.
·  Adapts quickly to a changing environment.
·  Solid understanding of operating systems and applications eg. Windows Vista, 7 , 8 & MS Office 2003 2007 2010 2013, Internet Explorer.
·  Basic network troubleshooting skills. LAN/WAN, TCP/IP, DNS, Networking command.
·  Remote support experience.
·  Basic Knowledge in Finance/Accounting/Commerce/Economics.
·  Experience in a customer service or contact centre environment preferred. Previous experience in the financial industry desirable.

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer