北京招聘

Responsibilities

· Support the availability, performance tuning, capacity planning, and buildout of OpenText IoT/IDM platform services

· Support patches, upgrades, and maintenance of OpenText IoT/IDM platform services

· Support the escalation of OpenText IoT/IDM platform services to other groups such as infrastructure architecture, Product Development, Professional Services, and/or external vendors

· Manage coordination between OpenText trading partners and vendors to support system-to-system integrations into our China region for connectivity to our products

· Support software defined network in our China region including VPCs, AWS ELB’s, and F5 Load Balancers

· Provide a quality and timely response to support incidents according to Service Level Agreements

· Act as a technical liaison with other teams to evaluate and report bugs

· Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales

· Participate in training and information sharing activities

· Act as backup for other team members when necessary

· Participate in an on-call rotation requiring work over the weekend and afterhours

· May require off-shift working hours

Qualifications

·        Bachelor’s Degree in computer engineering or similar field

·        Basic Knowledge of cloud infrastructure platforms (AWS\Azure\GCE\OpenStack)

·        Basic Knowledge of the Linux operating system

·        Previous experience with 3rd Party software installation and maintenance

·        Must be a team player (positive attitude, willing to share knowledge with others, willing to learn, adaptable to change)

·        Must have ability to learn new technologies quickly

·        Must be extremely detailed oriented and meticulous

·        Ability to thrive in a fast-paced environment working on projects against strict deadlines

·        Should have a Research & Development Mentality

·        Strong understanding of ITIL principles, certification is a plus

·        Diagnosing & troubleshooting user facing service incidents & outages

·        The ability to understand and maintain scripting software

·        Experience with installing and configuring Apache and Tomcat

·        Exposure to and maintenance of configuration management tools at scale

·        Diagnosing, resolving problems in high-throughput web applications & network services

·        Customer-service oriented

·        Proven problem solving and analytical ability

·        Excellent organizational/time management skills

·        Ability to handle multiple tasks concurrently

·        Ability to lead, drive and implement highly scalable and complex solutions

·        A good understanding of Security best practices

·        A proven record of being able to work independently and collaboratively

OpenText是全球***的的企业内容管理(ECM)软件公司，全球有超过12,000名雇员。作为***的独立ECM厂商，有着近20年历史的Opentext是行业的代表，过去十年的平均复合增长率高达40%，年营业额达30亿美金。
OpenText正在建立基于云平台的数据处理和行业垂直解决方案的新平台。目前公司在全球有上万名员工，分布于加拿大多伦多、美国旧金山、德国慕尼黑、澳大利亚悉尼等三十多个国家和上百个城市。我们在上海的办公室有超过200名员工负责产品销售、研发、测试、实施和技术支持。

想了解更多信息，请至官方网站
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