北京招聘

Position Overview

This role will be supporting internal users in a fast-paced, high energy environment. You will have the opportunity to learn internal applications, as well as supporting traditional windows technologies. Also, you will work closely with the other parts of the Solutions team, in particular, Systems who are responsible for the IT Infrastructure within Third Bridge. This is a great opportunity to join an impressive organisation in an entry-level position, with the opportunity for career development, and progression.
Responsibilities

Responsibilities

Responsibilities will include but not be limited to:
-Provide 1st/2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop
-Provide excellent customer service
-Install, upgrade and support Windows OS and any other authorised applications
-Manage desk moves and changes, including the starter/leaver process
-Create, manage and maintain Windows build images
-Produce “how to” guides on systems used to aid customers and other technical support staff
-Proactively monitor IT systems and preventative measures taken to reduce system downtime
-Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies
-Identify potential vulnerabilities and suggest a resolution
-Ensure PC asset management processes are followed

职位要求：
Skills

-Some 1st and 2nd line support experience is desirable
-Good experience with Microsoft technologies across the board (eg Windows 7,
10)
-Be communicative and work best in a partnering approach to work colleagues
-See and communicate with business stakeholders as partners with a common goal
-Thrive in a fast changing environment and be dedicated to continuous improvement
-Understanding of basic networking protocols and principles
-Desktop Imaging and standard build creation
-IOS / Android setup, configuration and support
-Knowledge of IP / cloud telephone systems
-Pro-actively work on tickets/incidents in the department's queue
-Exposure to Cloud solutions (Gmail, Box, hangouts, Office
365)
-Server Exposure, AD, VMware, File/Print servers
-MSCA Certification
-ITIL Foundation

Qualifications

-Bachelor Degree
-Fluent in English
-At least two year’s experience in a Desktop support role, in a windows environment
-The successful candidate must, by the start of the employment, have permission to work in Shanghai
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

高临管理咨询（上海）有限公司诚聘