北京招聘

Role purpose

? To manage orders & ensure customer requirements are met
? To lead initiatives to improve operational processes & performance through Syngenta & external industry best practices, the focus is to enhance internal customer satisfaction & improve transactional efficiency


Accountabilities

? To act as a coordinator between CU sales team and supply team, and fulfill their inquiries

? To process orders from external customers and distribution agencies

? To effectively & efficiently monitor order status, follow up on customer requests and communicate requirements with agencies and customers

? To ensure all transactions are carried out in compliance with internal/external policies and standards (Accounting, SOX, Distribution Safety compliances).

? To utilize SAP capability to improve order management processes

? To identify and implement improvement opportunities in SAP functionalities for order processing
? To identify and implement improvement opportunities in work simplification and process efficiency.


Knowledge, experience & capabilities


Critical knowledge


? Possess good working knowledge of CS, especial on order procedure


? Knowledge of SAP


Critical experience


? At least 2 years work experience in customer service


? Experience in handling orders and customer complaints


Critical technical, professional and personal

capabilities

? Ability to work in dynamic environment


? Possess problem solving skills and with ability to exercise good judgment within the scope of work


? Good team player with excellent oral and written communication skills


? Someone who is IT savvy, meticulous and well-organized, proactive and customer oriented with good follow up skills


? Ability to communicate with people from all levels of the organization and external parties


? Strong prioritization skills


? Good aptitude for SAP usage


? Demonstrated ability to identify and initiative to implement process improvements


Transition accountabilities

? To process orders from external customers and distribution agencies

? To effectively & efficiently monitor order status, follow up on customer requests and communicate requirements with agencies and commercial

? To ensure all transactions are carried out in compliance with internal/external policies and standards (Accounting, SOX, Distribution Safety compliances).

? To utilize SAP capability to improve order management processes

先正达在全球
先正达是全球领先的农业科技公司，致力于通过创新和科技为农业可持续发展做出贡献。公司成立于2000年11月13日，由原瑞士诺华农业公司和原英国捷利康农化公司强强联手合并而成。先正达是全球领先的植保公司，在全球90多个国家设有200多家办事和业务机构，拥有超过24,000名员工。公司在全球拥有一支5000人的研发队伍，约占员工总数的25%。