北京招聘

Being a key member in a working group to roll out CRM throughout the NAE locations in the region. This will include (but not limited to) the following tasks:

§ Act as an "CRM ambassador" within the region at all times

§ Act as the 1st point of contact when questions or issues arise amongst end users

§ Roll out CRM in our network of schools across the region and for new schools

§ Advice management on improving Data Quality and way of working by making regular data analyses

§ Support management by building reports within CRM

§ Identify opportunities for continuous improvement to the system

§ Provide training and support for all CRM users through individual and group presentations

§ Provide support and guidance in Admissions team and management requirements on an ad hoc basis

§ Develop training courses and manuals for all users

§ Ensure regular maintenance and data cleansing of the CRM database to ensure efficiency and elimination of waste

KNOWLEDGE/SKILLS/EXPERIENCE

Essential

§ Comfortable working small implementation projects

§ Change management experience

§ Able to work independently on tasks and work streams

§ Fluent with data and analysis

§ Adept with Excel and other MS software

§ Excellent communication and presentation skills

§ Able to work with a broad range of colleagues including school administrative staff as well as EXCO members

§ Pragmatic. Able to find appropriate systems solutions in an environment with a large number of inherited legacy systems

Desired

§ Admin and reporting tasks in a CRM system

§ Prior experience in Education

Experience / Knowledge

• Bachelor degree or above

• 3+ years of experience in a system admin function supporting end users

• Proven track record of having worked on software implementations

Skills

• Project management skills

• Excellent communication skills. Ability to influence at all levels.

• Ability to work cross-functionally and in a matrix

• Change management skills

• Training skills