北京招聘

Description:

In this position, you will provide supervision and direction to the Global Human Resources (HR) Service Center staff providing voice, email, data entry, and distribution support to Caterpillar employees, the HR community, Shared Services On-Site Teams and Process Owners on human resource related issues.

• You will supervise a staff responsible for providing voice, email, data entry, and/or distribution support to Caterpillar employees, the HR community, Shared Services On-Site Teams and Process Owners on human resource related issues including but not limited to: PeopleSoft, Personnel Change Forms (PCF), Caterpillar Learning Management System (CLMS), employment verification, benefits, educational reimbursement, and various HR processes.
• Maintain a broad knowledge of the area’s customer base and resolves customer issues quickly and efficiently.
• You will serve as the final decision maker for area issue resolution, directing critical issues to the Global HR Service Center Manager.
• Responsible for developing and implementing strategic and tactical goals for the teams supervised.
• Develop and maintain metrics for the teams to monitor and promote continuous improvements in efficiency and quality of customer service.
• Monitor and develop action plans based on customer satisfaction survey results for the area. Oversees Office Area Certification and the division’s budget.
• Represent the Global Human Resource Service Center in various meetings and presentations. Supports New Product Introduction (NPI) programs by working with Process Owners to determine support implications of NPI programs.
• Serve as the global process owner for human resource transactional services by providing advice and support to facilities transitioning to service center functions.
• Support vendor management activities, customer service, and accountability by working with Process Owners on improving processes to avoid unnecessary customer support issues.
• Enable HR product/service enhancements through customer service data mining, providing Process Owners with metrics to help drive process changes and improve policy consistency.

Required Qualifications:

· Requires extensive knowledge and expertise of human resource related issues including an understanding of the human resource policies, procedures and regulations.

· The incumbent must be familiar with the organization being served and have advanced problem-solving skills to identify solutions.

· The ability to maintain confidentiality and excellent interpersonal communication skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions.

The position typically requires a college or university degree or equivalent experience. In addition, six to eight years of progressive job-related experience is required.

如果您对此职位感兴趣，请点击以下链接完成在线申请:

https://caterpillar.taleo.net/careersection/directlink_51job/jobdetail.ftl?job=1200000W&lang=en

If you are interested in this position,please click below link and apply online:

https://caterpillar.taleo.net/careersection/directlink_51job/jobdetail.ftl?job=1200000W&lang=en

美国卡特彼勒公司成立于1925年，是世界上***的工程机械和矿山设备生产厂家、燃气发动机和工业用燃气轮机生产厂家之一，也是世界上***的柴油机厂家之一。
卡特彼勒（中国）投资有限公司是专门负责中国业务的投资公司，从70年代开始，就致力于为中国的用户提供优质产品和售后服务，为中国的经济增长和发展提供必需的设备。业务范围：卡特彼勒(中国)投资有限公司于1995年在北京成立，在上海、昆明设有分公司，办事处，并在上海成立了培训中心。我们还建立了销售与服务网络，为用户提供优质产品、培训及售后服务。近年，卡特彼勒在中国已投资建立了7家生产企业，制造液压挖掘机、振动压路机、发动机、工程机械零部件、履带行走装置及铸件，并为卡特彼勒设在中国的合资企业和经销服务网络提供物流服务。