北京招聘

Role Description:

·         Technical Customer Support Engineer.

·         Timely deliver answers /solutions for requests reported by AP external customers using 3DEXPERIENCE Platform on Cloud.

·         End to end ownership of customer requests from opening until closure, ensuring customer understanding and satisfaction.

·         Participate in customer calls on demand, to convey technical expertise and deliver enhanced value.

·         Collaborate with internal team worldwide.

 

Background:

·         Experience on Technical Customer Support (issue analysis, certification, report to back-end…) at least 3years.

·         English skill (verbal and written).

·         Communication skill (convey information with agility and preciseness, collaborate with team, …).

·         Understands and follows processes / rules, and also tolerant of those changes.

  

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 190,000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit ***********. CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, 3DSWYM, BIOVIA, NETVIBES, 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.

作为一家为全球客户提供3DEXPERIENCE解决方案的领导者，达索系统为企业和客户提供虚拟空间以模拟可持续创新。其全球领先的解决方案改变了产品在设计、生产和技术支持上的方式。达索系统的协作解决方案更是推动了社会创新，扩大了通过虚拟世界来改善真实世界的可能性。达索系统为140多个国家超过19万个不同行业、不同规模的客户带来价值。如欲了解更多信息，敬请访问：***********/zh.

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