北京招聘

Job Duties



Parts & Services Sales
· Provide technical support to customers and Service personnel in respect of ETO spare parts, wear parts and field services.

· Respond to direct telephone and written customer enquiries.

· Receive and complete telephone orders for ETO parts.

· Ascertain machine, part and reference numbers by reading catalogue or parts manual to determine parts needed, according to description, installed machine base and purchase history.

· Discuss uses and features of various parts with customers.

· Submit enquiry to vendors for availability, cost and pricing for relevant parts.

· Liaise with ETO Services Manager or relating overseas Metso divisions as to gross margins, market prices and delivery priorities when required.

· Provide spares and wears quotations by SAP system to customers by consulting with ETO Services Manager.

· Follow up on quotations to customers in order that sales opportunities are not lost.

· Negotiate with the customer about the price, shipment, payment and so on.

· Make the sales contracts and follow up payment

· Apply for new customer and new item in SAP system

· Forward Contract Administrator the sales contracts for purchasing and shipment.

· Advise customers on substitution or modification of part when replacement is not available.

· Tasks assigned by ETO Services Manager

· Develop new relationship to promote sales on Parts & Services



Administration

· Liaise with customers, Accounting, ETO Services Manager and relating overseas Metso divisions in respect of warranty and credit notes.

· Request credit notes and ensures that invoice discrepancies are dealt with efficiently and effectively.

· Expedite delivery of information of spare and wear parts to customers, ETO Services Manager and relating overseas Metso divisions in a timely manner.

· Produce routine reports of sales and enquiries to the ETO Services Manager, or General Manager.



Qualification and Experience



Essential
· At least 2-3 years of experience in a customer service industry and related experience and/or training.


Desirable

· Technology or Trade certificate from college or technical school;

· Experience working in the mining or similar industry.

Skill and ability

· Excellent customer relation skills.

· Ability to read and interpret documents such as drawings, parts manuals, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Excellent telephone manners.

· Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

· Excellent organizing and planning skills to meet tight deadlines.

· Proficient in the use of MS Office, databases, spreadsheets and e-mail, preferably Lotus Notes.

· Sound problems solving and analytical skills.

· Good negotiation skills

· Good communication skills - Chinese and written English.

· Good interpersonal skills

Metso is made up of a global pool of highly dedicated people working closely together to ensure our customers’ success. People with the outstanding expertise, commitment and drive to make profitable advancements, reach new heights in service and deliver real results.

Our people around the world are located close to our customers, in order to understand the forces that shape their business realities. This empowers us with unique insight to create effective solutions that increases the productivity and environmental quality of our customers operations.

We believe that the measure of our worth is in the results we deliver to our customers. This is why we do not compromise on our service and customer offerings. We utilize our deep technological competence and industrial knowledge to deliver cutting-edge solutions and services designed to make a real and sustainable difference to business.

美卓矿机是全球矿加工、金属回收和建筑材料领域的领先供应商。公司为客户提供采矿、矿物加工、破碎、骨料和砂石料生产方案。产品范围还包括金属回收、建材生产设备与服务以及各种输送设备、磨损件和备品备件。

公司网址：www.metso.com