北京招聘

Role & Responsibilities

• AMD Global Customer Care is based in Shenzhen China and supports AMD’s customers (consumers) using AMD’s products. (Graphics and Processors)
  • This team supports the Asia-Pacific region including China
• The Team consists of 6-10 outside service agents, who manage the day to day customer interactions.
• Responsibilities:
  • Manage day to day activities of China customer care team: technical and warranty support for regions including Greater China, Asia-Pacific
  • Maintain and ensure high levels of customer service in all customer interactions
  • Create / author and maintain online support content on AMD.cn to enable customer self-service
  • Work cross functionally to insure warranty process SLA adherence
  • Handle customer complaints/escalations in a professional manor. (customer-facing soft skills are critical)
  • Accurately represent the customers’ true voice to drive and deliver customer focused improvements
  • Drive solutions across the global organization. (Good English communication is critical)
    • Customer escalation resolution
    • Product/service improvement recommendations
  • Staff Recruitment from outside services supplier
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Requirements

• Bachelor’s degree or above
• 2-3 years team lead experience
• Technical background in the pc industry
• Presentation and leadership skills with ability to lead discussions in English & Chinese
• Excellent Customer facing skills
• Problem solving skills
• Good command of the English language in verbal and written communication
• Good command of oral and written Japanese is preferred

AMD公司成立于1969年，总部位于美国加利福尼亚州桑尼维尔。AMD（NYSE: AMD）是一家创新的科技公司，致力于与客户及合作伙伴紧密合作，开发下一代面向商用、家用和游戏领域的计算和图形处理解决方案。AMD的业务遍布全球，拥有约为12000名员工。