Supervisory Telephone Operator (IPC)
美国驻华大使馆
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：政府/公共事业
职位信息
- 发布日期：2019-06-29
- 工作地点：北京
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：大专
- 职位月薪：10-15万/年
- 职位类别：客服主管
职位描述
SupervisoryTelephoneOperator(IPC)(N55-605-011)
发布城市：北京市朝阳区
月薪：10000-15000元
Vacancy Announcement
U.S.Mission:China
AnnouncementNumber:Beijing-2019-056
PositionTitle:SupervisoryTelephoneOperator(IPC)(N55-605-011)
OpeningPeriod:June22,2019–July5,2019
Series/Grade:LE-605-6
Salary:FSN-6RMB124,612p.a.
USEFMFP-8USD39,246p.a.
ActualsalarywillbedeterminedbyWashingtonD.C.
ForMoreInfo:HumanResourcesOffice
AmericanEmbassyBeijing,China
No.55AnJiaLou,Beijing100600
Email:USEmbassyBJHR@state.gov
Website: https://china.usembassy-china.org.cn/
WhoMayApply:AllInterestedApplicants/AllSources
SecurityClearanceRequired:LocalSecurityCertification
DurationAppointment:Indefinite,subjecttosuccessfulcompletionofprobationaryperiod
MarketingStatement:WeencourageyoutoreadandunderstandtheEight(8)QualitiesofOverseasEmployeesbeforeyouapply.
Summary:TheU.S.MissioninBeijingisseekinganeligibleandqualifiedapplicantforthepositionofSupervisoryTelephoneOperator.
Workschedule:FullTime(40hoursperweek)
Startdate:Candidatemustbeabletobeginworkingwithinareasonableperiodoftimeafterreceiptofagencyauthorizationand/orclearances/certificationsortheircandidacymayend.
SupervisoryPosition:No
Duties:
SupervisoryTelephoneOperatorperformsundergeneraldirectionfromtheInformationProgramsOfficer,supervisestheU.S.Embassy’stelephoneswitchboardoperations.ThesupervisorytelephoneoperatorsupervisesoneAssistantSwitchboardSupervisor/Operatorandninetelephoneswitchboardoperators.Thesupervisorytelephoneoperatormanagestheofficeandexercisesgoodjudgementincomplexsituations.Thesupervisorytelephoneoperatoralsocarriesoutadministrativesupportandofficedutiesfortheswitchboardofficetoinclude,butnotlimitedtoclerical,scheduling,logistical,budget,translation,andresearchsupport.Dutiesinvolvedareofaveragedifficultywithacentralfunctionofprovidingguidanceandtrainingprogramsforswitchboardoperators/receptionistsfortheU.S.MissioninChina,toincludeEmbassyBeijingandthefiveconsulatesinGuangzhou,Shanghai,Chengdu,Shenyang,andWuhan.Theswitchboardsupervisorprovidesadviceandassistancetooperators24/7regardinganytypeofemergencysituation.
QualificationsandEvaluations
Education:Completionoftwoyearsofcollegeisrequired.
Requirements:
EXPERIENCE:Minimum2yearsofexperienceintelephoneswitchboardoperationforalargeorganizationisrequired.Andminimumofoneyearpriorsupervisoryexperienceisrequired.
JOBKNOWLEDGE:Musthavethoroughknowledgeoftelephoneswitchboardoperations.Thoroughknowledgeofsupervisionpolicyandprocedures.Balancingafluctuatingworkschedulebetweenallemployeestoincludesick,vacation,andanyothercircumstancesthatcoulddisrupttheworkschedulewhilestillremainingcosteffectiveduringthesecircumstances.Knowledgeoflocallaborlawstopreventviolationorlossofanemployee.
Evaluations:
LANGUAGE:LevelIII(Goodworkingknowledge)reading/speaking/writinginEnglishisrequired.(Thiswillbetested.)
LevelIII(Goodworkingknowledge)reading/writing/speakinginChineseisrequired.
SKILLSANDABILITIES:Mustbeabletooperateatelephoneswitchboardoperatorconsole.Mustbeflexibleandabletoworkunderpressure.MustbeproficientwithMSOfficeincludingMicrosoftWord,ExcelandOutlookarerequired.Requiresanabilitytosuperviseeffectively.Musthavewelldevelopedinterpersonalskills,possessionofgoodjudgment.Abilitytocooperatewithotherdepartments,andfollowadministrativeprocedures.MusthavetheabilitytotranslatedocumentsfromEnglishtoMandarinandviceversaandbeabletotranslatecallswithnativeChinesespeakersforIPCAmericanofficers.Mustbeabletomanagelargeprojectsandmentoruptotenemployeesinworkdutiesandcareerdevelopment.
Qualifications:All applicants under consideration will be required to pass medical and security certifications.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in
职能类别： 客服主管
公司介绍
联系方式
- Email：ShanghaiRecruitment@state.gov
- 公司地址：地址：span北京市朝阳区安家楼路55号