北京招聘

Job Role :

This is Client Facing Role in Service Desk Team, working as a bridge among Service Desk Agent, Service Desk Operations Manager & Client IT Manager.
Service Desk Internal Job Role :
Day to Day Operations Monitoring
Performance / Service Level / Quality Monitoring
Communication / Issue Solving with Client, and Service Desk Teammates
Client Facing Role :
Meeting with Client IT Manager,
Understand the requirement from Client IT Manager
Pass the Client Requirement to Service Desk.

Requirement :
Willing to work under pressure,
Able to solve difficult issue via well communication (negotiation skill)

·       有EUC 经验或IT背景，熟悉主流的操作系统和大型企业常用办公软件及应用。

·       有团队管理经验。

·       学习能力和沟通能力强，并能够在复杂环境下独立思考解决问题。

·       有强烈的事业心和责任感，能承受一定的工作压力

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。