Operations Team leader 作业组长
中外运-敦豪国际航空快件有限公司
- 公司性质:合资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-05-14
- 工作地点:上海
- 招聘人数:若干
- 工作经验:三年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:物流主管
职位描述
JD职位描述信息:
· Location:Shanghai
Company Address: No. 1999 West Hebin Road, Pu Dong International Airport,Shanghai, P.R.China. 201207
公司地址: 浦东国际机场河滨西路1999号
Customers:
客户:
Agents, customers
外运代理、客户:
· Lead to deliver the express to customers in a timely and accurate manner
· 组织将快件及时准确地送达客户
· Maintain good working relations in to attain COA & BOS targets and prevent any service failures
· 维护良好的工作关系,以实现COA和BOS目标,并避免服务疏忽
· Develop the contingency plan for any emergency or the occasional customer requirement
· 在紧急情况出现和客户偶然要求发生时,启动应急计划
Relevant departments of south area, and other departments in OPS & other functions
南方区相关部门、作业部及其他职能组:
· Actively work with relevant departments
· 积极配合相关部门的工作
Customs Clearance Team
清关团队:
· Monitor and report bond discrepancies and over aged shipments
· 监管与汇报保证金亏损和过期货物
· Keep shipments in bond under security monitoring
· 通过安全监督,保管好货物
DHL NAH Hub Operations Team
北亚枢纽作业团队:
· Assist in day to day activities, and support and provide guidance to their peers
· 协助日常工作,支持并帮助同事
· Scan released shipments out of bond by shuttle cut-off to ensure transit time
· 扫描出库货物,确保运输时间
· Assist in ensuring operational practices and procedures are carried out effectively
· 协助以确保作业事宜与程序得到有效执行
Stakeholder:
利益相关者:
Truck Agent
卡车代理:
· Arrange the relevant vehicles
· 预定穿梭车
3rd Party Vehicles Agents
第三方穿梭车代理:
· NAAN inbound shipment support – sorting and vehicles
· NAAN进口支援 - 分拣和驾驶穿梭车
Operation Staff
作业人员:
· Work with staff for daily shipments’ transit
· 与作业人员进行日常转运工作
Customs
海关:
· Closely communicate with the counter part to activate the efficient operations procedure
· 与海关密切联系,以保证有效的作业程序
· Effectively apply the process to comply with the regulatory policy and manage the daily activities
· 有效使用流程,以服从法规政策,并管理日常活动
All other departments within DHL
DHL内部的其他部门:
· Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
· 协助以确保设施与设备根据大区指导方针与公司形象进行维护
· Answer for tracing and enquires from CSD and inner colleagues within DHL NAH Hub to provide accurate information
· 答复客户服务部和北亚枢纽内部同事的跟踪和查询,以提供准确的信息
Process:
流程:
Assist the supervisor to monitor the coherence of inbound and outbound express operation to global operations information regulation, to control quality, to decrease errors, to ensure the smooth operation of inbound and outbound express to provide accurate and clear express information for network
协助主管监督和检查进出口快件的操作是否符合全球作业信息的规范,严格把关,控制质量,减少失误,确保进出口快件的正常运作,为网络提供准确而清晰的快件动向:
· Strictly forbid Dangerous Goods to enter DHL network
· 严格控制危险品进入DHL网络
· Scan i/b and o/b shpts and then sort them correctly
· 监控进出口快件的正确分拣和扫描
· Check the shpts picked up by HUB with the manifest inside so as to ensure there is no difference.
· 核对所有进出口快件与清单数量是否相符
· Get the customs clearance PPWK ready, such as to fill the “invoice statement”, check/consult the Service Directory for the destination 3 letter codes, shpts data entry in the computer etc to ensure no difference between the shpts and the PPWK; if problem shpts found then handover to CSD in time
· 在进出口操作过程中发现问题件(禁止品、破损件、资料不齐全等)时,暂时操作做相应的登记后,及时交CSD 处理
· Accurately finalize the packaging and documents process of the inbound and outbound express, and then hand in the shpts to HUB for followed customs issues
· 正确完成对进出口快件的装袋和单证整理后,交北亚枢纽报关
Customs
海关:
Closely communicate with the counter part to activate the efficient operations procedure
与海关密切联系,以保证有效的作业程序
Effectively apply the process to comply with the regulatory policy and manage the daily activities
有效使用流程,以服从法规政策,并管理日常活动
All other departments within DHL
DHL内部的其他部门:
Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
协助以确保设施与设备根据大区指导方针与公司形象进行维护
Answer for tracing and enquires from CSD and inner colleagues within DHL NAH Hub to provide accurate information
答复客户服务部和北亚枢纽内部同事的跟踪和查询,以提供准确的信息
People – Management:
人员管理:
· Develop a high performance service culture within the functional department
· 在部门间培养高品质、优质服务并具有成本意识的文化
· Plan, organize and direct and efficient and effective functional department
· 规划、组织和指导部门进行高效且有效运作
· Develop IKOs/PA with team members and monitor individual performance
· 与团队成员共同制定IKOs/KPIs,并监督团队成员的个人表现,包括绩效辅导,并进行绩效评估
· Consult performance appraisal
· 顾问绩效评估
· Manage the allocation of appropriate resources and commitment of staff to the achievement of NAH Hub objectives and targets
· 合理协调资源,对北亚枢纽的项目推进提供相应的资源保障
· Identify training needs and opportunities to develop a highly skilled functional department
· 确认培训需求与机会,建立一个具有高技能水平的职能部门
其他:
以及其他上级主管交付的相关领域工作
And of other relevant work task assigned by supervisor
Requirements: 职位基本要求:
Skills技能要求
Communication skills
沟通技能
With some foreign language and computer operation skills
具备一般的外语和计算机操作技能
Experience:
With above 3 years’ relevant working experience
3年以上的相关工作经验
Education:
Above College graduate, above CET 6,
大专以上学历,CET 6 级或相当水平;
Please send CV to lynn.li@dhl.com for applying this position.
· Location:Shanghai
Company Address: No. 1999 West Hebin Road, Pu Dong International Airport,Shanghai, P.R.China. 201207
公司地址: 浦东国际机场河滨西路1999号
Customers:
客户:
Agents, customers
外运代理、客户:
· Lead to deliver the express to customers in a timely and accurate manner
· 组织将快件及时准确地送达客户
· Maintain good working relations in to attain COA & BOS targets and prevent any service failures
· 维护良好的工作关系,以实现COA和BOS目标,并避免服务疏忽
· Develop the contingency plan for any emergency or the occasional customer requirement
· 在紧急情况出现和客户偶然要求发生时,启动应急计划
Relevant departments of south area, and other departments in OPS & other functions
南方区相关部门、作业部及其他职能组:
· Actively work with relevant departments
· 积极配合相关部门的工作
Customs Clearance Team
清关团队:
· Monitor and report bond discrepancies and over aged shipments
· 监管与汇报保证金亏损和过期货物
· Keep shipments in bond under security monitoring
· 通过安全监督,保管好货物
DHL NAH Hub Operations Team
北亚枢纽作业团队:
· Assist in day to day activities, and support and provide guidance to their peers
· 协助日常工作,支持并帮助同事
· Scan released shipments out of bond by shuttle cut-off to ensure transit time
· 扫描出库货物,确保运输时间
· Assist in ensuring operational practices and procedures are carried out effectively
· 协助以确保作业事宜与程序得到有效执行
Stakeholder:
利益相关者:
Truck Agent
卡车代理:
· Arrange the relevant vehicles
· 预定穿梭车
3rd Party Vehicles Agents
第三方穿梭车代理:
· NAAN inbound shipment support – sorting and vehicles
· NAAN进口支援 - 分拣和驾驶穿梭车
Operation Staff
作业人员:
· Work with staff for daily shipments’ transit
· 与作业人员进行日常转运工作
Customs
海关:
· Closely communicate with the counter part to activate the efficient operations procedure
· 与海关密切联系,以保证有效的作业程序
· Effectively apply the process to comply with the regulatory policy and manage the daily activities
· 有效使用流程,以服从法规政策,并管理日常活动
All other departments within DHL
DHL内部的其他部门:
· Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
· 协助以确保设施与设备根据大区指导方针与公司形象进行维护
· Answer for tracing and enquires from CSD and inner colleagues within DHL NAH Hub to provide accurate information
· 答复客户服务部和北亚枢纽内部同事的跟踪和查询,以提供准确的信息
Process:
流程:
Assist the supervisor to monitor the coherence of inbound and outbound express operation to global operations information regulation, to control quality, to decrease errors, to ensure the smooth operation of inbound and outbound express to provide accurate and clear express information for network
协助主管监督和检查进出口快件的操作是否符合全球作业信息的规范,严格把关,控制质量,减少失误,确保进出口快件的正常运作,为网络提供准确而清晰的快件动向:
· Strictly forbid Dangerous Goods to enter DHL network
· 严格控制危险品进入DHL网络
· Scan i/b and o/b shpts and then sort them correctly
· 监控进出口快件的正确分拣和扫描
· Check the shpts picked up by HUB with the manifest inside so as to ensure there is no difference.
· 核对所有进出口快件与清单数量是否相符
· Get the customs clearance PPWK ready, such as to fill the “invoice statement”, check/consult the Service Directory for the destination 3 letter codes, shpts data entry in the computer etc to ensure no difference between the shpts and the PPWK; if problem shpts found then handover to CSD in time
· 在进出口操作过程中发现问题件(禁止品、破损件、资料不齐全等)时,暂时操作做相应的登记后,及时交CSD 处理
· Accurately finalize the packaging and documents process of the inbound and outbound express, and then hand in the shpts to HUB for followed customs issues
· 正确完成对进出口快件的装袋和单证整理后,交北亚枢纽报关
Customs
海关:
Closely communicate with the counter part to activate the efficient operations procedure
与海关密切联系,以保证有效的作业程序
Effectively apply the process to comply with the regulatory policy and manage the daily activities
有效使用流程,以服从法规政策,并管理日常活动
All other departments within DHL
DHL内部的其他部门:
Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
协助以确保设施与设备根据大区指导方针与公司形象进行维护
Answer for tracing and enquires from CSD and inner colleagues within DHL NAH Hub to provide accurate information
答复客户服务部和北亚枢纽内部同事的跟踪和查询,以提供准确的信息
People – Management:
人员管理:
· Develop a high performance service culture within the functional department
· 在部门间培养高品质、优质服务并具有成本意识的文化
· Plan, organize and direct and efficient and effective functional department
· 规划、组织和指导部门进行高效且有效运作
· Develop IKOs/PA with team members and monitor individual performance
· 与团队成员共同制定IKOs/KPIs,并监督团队成员的个人表现,包括绩效辅导,并进行绩效评估
· Consult performance appraisal
· 顾问绩效评估
· Manage the allocation of appropriate resources and commitment of staff to the achievement of NAH Hub objectives and targets
· 合理协调资源,对北亚枢纽的项目推进提供相应的资源保障
· Identify training needs and opportunities to develop a highly skilled functional department
· 确认培训需求与机会,建立一个具有高技能水平的职能部门
其他:
以及其他上级主管交付的相关领域工作
And of other relevant work task assigned by supervisor
Requirements: 职位基本要求:
Skills技能要求
Communication skills
沟通技能
With some foreign language and computer operation skills
具备一般的外语和计算机操作技能
Experience:
With above 3 years’ relevant working experience
3年以上的相关工作经验
Education:
Above College graduate, above CET 6,
大专以上学历,CET 6 级或相当水平;
Please send CV to lynn.li@dhl.com for applying this position.
公司介绍
中外运敦豪(DHL-Sinotrans)是中国成立较早、经验较为丰富的国际航空快递领导者。创建于1986年,中外运敦豪由DHL[1]和中国对外贸易运输(集团)总公司[2]各注资一半成立,专注发展国际限时快递服务、全球范围的文件和包裹快递。
目前,中外运敦豪已在中国建立起广阔的国际快递服务网络,遍及中国80%的人口聚集区和经济中心城市,拥有近8000名精通国际快递业务、熟悉本地情况的员工,为客户提供卓越的服务。公司的服务覆盖全国390个城市,并在全国各主要城市已建立超过100家分公司和200余处办公设施;国际快递服务可直达其中159个主要城市,每周使用超过500架次商业航班和专机[3]。
[1] 目前,DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司,在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输(集团)总公司(简称中国外运)是中国外运长航集团有限公司的前身, 2015年,经国务院批准,招商局集团有限公司(简称“招商局”)与中国外运长航实施战略重组,中国外运长航整体并入招商局。
[3] 受新冠疫情影响,全球商业航班数量大幅减少。
目前,中外运敦豪已在中国建立起广阔的国际快递服务网络,遍及中国80%的人口聚集区和经济中心城市,拥有近8000名精通国际快递业务、熟悉本地情况的员工,为客户提供卓越的服务。公司的服务覆盖全国390个城市,并在全国各主要城市已建立超过100家分公司和200余处办公设施;国际快递服务可直达其中159个主要城市,每周使用超过500架次商业航班和专机[3]。
[1] 目前,DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司,在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输(集团)总公司(简称中国外运)是中国外运长航集团有限公司的前身, 2015年,经国务院批准,招商局集团有限公司(简称“招商局”)与中国外运长航实施战略重组,中国外运长航整体并入招商局。
[3] 受新冠疫情影响,全球商业航班数量大幅减少。
联系方式
- Email:dhlhohr@dhl.com