北京招聘

QUALIFICATION
资 质 要 求
? English Level: EF Level 8 or above.
英语水平：英孚英语级别测试 8 级或以上。
? Education: Bachelor Degree or above.
学历：本科或本科以上学历。
? 2 Years’ or above service relevant working experience/1 year’s or above education relevant working experience.
两年或以上服务行业工作经验者或一年及以上教育行业工作经验者优先。
KEY RESPONSIBILITIES
主 要 职 责
? Drive center operational and service excellence, creating a customer-focus service organization, where customer can enjoy their experience at an EF center.
提高运营效率和服务质量、营造一个以客户服务为导向的工作环境，从而提高客户在 EF 中心的体验满意度。
? Create pleasant physical environment and excellent English learning atmosphere. Ensure
English is the major language in center.
营造舒适的中心学习环境和良好的英语学习氛围。确保英文在中心作为主要沟通语言。
? Responsible for student’s satisfaction and service coverage. Accurately execute company standard student lifecycle system for assigned students.
负责中心学生满意度以及完成学生跟进覆盖率。按照公司标准的学生学习周期管理服务流程，对自己所负责的学生进行相应的跟进。
? Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
针对不同类型客户的服务需求，提供相关的服务项目，从而提高客户的整体体验；根据学生的学习进展？？时地调整服务项目。
? Collaborate with Course Consultants and Trainers to contribute to the growth of center net internal revenue, including course renewal, upgrade and referral.
配合中心课程顾问和培训师促进中心净内部收入的良性增长，包括课程续约、升级和推荐。

公司介绍：以教育为信仰，通过技术驱动，面向中国中小学教育领域推出的移动在线学习产品；也是习题搜索、名师直播、实时答疑、同步练习和学习沟通等的综合学习平台。目前，累计激活用户数已突破3亿，业务范围涵盖教、学、测、练、评的各个环节，拥有10余项OCR和检索核心技术专利。通过技术驱动服务，高效提升用户体验，让学习更简单；已为国内中小学生累计解决超过150亿次的学习请求，占据国内K12在线教育领域70%的市场份额。以拍照搜题为切入点，无限延伸和拓展丰富的线上学习产品和服务，为中小学生提供最优质便捷的学习内容，同时给更多学生提供接受平等教育的机会。
Zhiliaoyucai (Beijing) technology co. LTD., Ltd is the first one works on online English education for children and provides foreign teachers at real time in China. Our company makes efforts to provide face- to-face interaction as well as colorful, interesting and creative education by foreign teachers through internet. It’s our goal to help Chinese children to learn English without pressure. They needn’t take much time on having supplementary classes after heavy school courses since then. They can just learn pure English with foreign teachers on our website. What’s more, they can set up confidence in speaking English. Our slogan is “Confidence makes dream come true!”
All the employees have full working experience on fields of internet and education. We are a group emphasizes on execution ability. And now we are in a rapid developing period. We want someone who’d like to devote to the children’s online English education to join our group.