北京招聘

Requirements:

               ●        3+    years of experience in International Technical Support /Customer Support    preferably in a voice+chat support channels

 ●     Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage

 ●     Strong verbal and written communication skills

 ●     Problem Solving and Analytical Aptitude

 ●     Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation 

 ●     Above average excel skills (vlookups, string functions, logical functions & pivot tables)

 ●     Graduation degree preferably from a Tier 2 or 3 college  

Responsibilities:

    

●     Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner

    

●     Understanding client requirements and accurate implementing them with stringent quality parameters

    

●     Handling queries/troubleshooting on assigned cases within Service Level Agreement

    

●     Assisting clients in image hosting and promoting dynamic campaigns

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。