北京招聘

岗位职能概述

Manageand develop CVA, Equipment Management / Condition Monitoring, and Connectivitybusiness for LSHMNC, being an product support technology champion in providingequipment management value to customers

管理和发展华北利星行的CVA、设备管理和连接业务，作为公司的产品支持技术先锋为客户创造设备管理价值。

PrincipalAccountabilities职责描述

责

1.Marketingand Operations

?     Identify and develop new Customer Support Agreementopportunities

?     Responsible fordeveloping and maintaining procedures and practices for all facets of the CVAbusiness

?     Calculate and develop CVA contract prices

?     Validate CVA contract prices and services throughout thedealership

?     Customize and finalize CVAs with the sales representative

?     Calculate and develop availability guarantees

?     Assist in thedevelopment of methods to manage and schedule CVA events according to theRepair Before Failure approach

?     Responsible forthe development, implementation and maintenance of CVA incentive programs

Financial Analysis

?     Analyze overall CVA financial health

?     Forecast revenue and expenditures on all CVAs, both individuallyand collectively

?     Ensureconsistency between how the budget and how the costs are being captured in thework-order system

?     Conduct analysis of CVA contracts to uncover deviations betweenactual and budget

?     Develop/enhanceCVA reporting (financial and operational) and supporting Documentation

2.Salesand Service

?     Support CVA roles at branches

?     Support Parts and Service Sales and incorporate feedback intothe CVA process

?     Provide supportto the Market Unit and sales representatives (Prime and Parts and Service)

?     Interface with Service Department for product and servicefeedback that impacts CVAs

3.Consultand negotiate with other related departments to develop Equipment Managementcapability that is suitable for their business objectives.

4.Monitorphysical and financial performance of individual CVAs then propose initiativesto improve both customer value and branch profit.

5.DevelopPreventative Maintenance scheduling and planning process for CVA equipmentmanagement and assist with implementing this at Branch level.

6.Developand execute customer centric equipment management strategies with solidcondition monitoring recommendations added in the process.

7.Achieveconnectivity target, and ensure internal and external customers to get timelyand accurate equipment data.

8.KPIsinclude but not limited to: No. of Annual CVA Target, % of New Delivery withCVA, % of CVA Renewal Rate, Connected Assets % of Total, etc.

素质和技能

基本素质

1.Strongunderstanding of customer service expectations as well as Service Departmentrevenue business.

对客户服务期望值及服务部门保外销售的透彻理解力。

2.BilingualEnglish and Mandarin oral and written skills.

具备双语能力：英语，普通话口头表达及书面写作技巧。

3.Strongcommunication, written, interpersonal and computer skills.

具备较强的沟通及人际交往能力，娴熟的写作及计算机技巧

4.Soundunderstanding and analytical skills regarding work order data and financialaccounting entries.

对工作单数据和财务报表有良好的理解力及分析力。

5.Strongdispute resolution and negotiation skills.

有巧妙的解决纠纷及谈判的技巧。

6.Strongplanning skills with the ability to anticipate potential problems and developsolutions.

优秀的组织能力，具备预测潜在问题和制定解决方案的能力。

7.Mustbe honest and be a team player to ensure long term cooperation betweendifferent departments.

必须为人诚实且富有团队精神，以确保与其他部门的长期合作。

优先条件

1.Strongworking knowledge of Caterpillar and LSHMNC software systems (eg DBS, SIS, Catonline tools).

夯实的卡特彼勒及华北利星行软件系统应用知识（比如DBS，SIS，在线使用卡特彼勒电子工具）。

2.Soundunderstanding of Caterpillar condition monitoring practices.

熟悉卡特彼勒状态监控项目。

3.Proven6 Sigma or other Continuous Improvement process knowledge.

具备6Sigma或其他持续改善流程的知识认证。

资格与经验

1.Universitygraduate (engineering).

大学毕业（工程机械专业）。

2.MechanicalEngineer experience with Caterpillar equipment.

具备卡特彼勒设备服务经验的机械工程师。

3.PreviousManagement experience.

拥有管理经验。

4.Basicexperience in Service Business fundamentals (income, expenses, budgets.)

服务业务基础理论的基本实践经验（收益，开支，预算）。

华北利星行机械公司简介

    华北利星行机械是利星行全资子公司，从2001年开始成为卡特彼勒在中国东北、华北地区的唯一指定代理商，其主要代理区域覆盖了黑龙江省、吉林省、辽宁省、山西省、河北省、内蒙古自治区、北京市和天津市五省两市一区共约240万平方公里的业务面积。目前，华北利星行机械已在中国东北和华北地区建立了20多家分公司，并拥有当今世界一流的天津设备翻修中心，公司员工总数已超过1,000人。

    作为卡特彼勒的代理，华北利星行机械提供的产品涉及筑路机械、工程建设机械、矿山机械、采石机械与填埋设备、发动机、发电机组和不间断电源解决方案等；这些产品可应用于包括公路、铁路、港口、机场、水利水电、