北京招聘

Job Description:

The Customer Service representative will be a key contact window and liaison for KargoCard clients. The successful candidate is willing to work meticulously and independently in providing the best customer service and solutions at all times.

Role and Responsibilities

• Reviewing inbound client queries via email
• Providing query response and resolution
• Create queries tracker and report daily activity
• Identify and flag queries for expedited assistance and support
• Communicate with internal and external business units

Job Requirements:

1. span>
2. Full-Time – Entry Level Position with Growth Potential

1. Detail Orientated Individual with Customer Service Experience

1. Comfortable working independently and in group.

1. Advanced computing skills and familiar with MS Office (Excel, Word, PPT)

1. Candidate with fluent Chinese and English in both written and oral is highly preferred

创愿（上海）信息技术有限公司（”KargoCard”）是一家成立于2009年的外商独资企业，专注于提供金融科技服务，总部位于上海。2009年KargoCard 在美国硅谷研发出了多对多并支持高并发的金融科技云平台。时至今日，KargoCard的金融科技云平台已经为为众多的著名的海内外客户提供SaaS服务，应用场景广泛覆盖移动支付、数字人民币、数据处理、预付产品分销（”KargoMall”）、预付产品供应链、员工/消费者忠诚度计划、数字化营销、ERP系统等，服务覆盖亚洲、北美洲、大洋洲和欧洲。
KargoCard鼓励员工积极主动承担工作责任、自我驱动，在不断变化的技术和市场环境中快速适应并实现超越。公司提倡公司价值目标以及文化与员工个人发展目标的一致性，提供自由轻松的团队合作氛围，鼓励分享和交流，给员工创造广阔的柔性发展空间。公司提供符合市场预期的薪资福利，并乐于与员工分享公司发展的红利。期待心怀激情和抱负的你，在KargoCard发展壮大的航程中加入我们，一同砥砺前行、共创辉煌。