北京招聘

职位定义：

To manage all day to day Commercial operations within Retail. To drive all commercial offerings in order to achieve set revenue targets and deliver great customer experience.

管理零售的日常商业运营。利用商业优惠，实现我们既定收入目标，并实现高质量的客户服务。

工作目标：

Identifying any additional secondary spend opportunities with potentials to increase commercial revenue as well as improve customer’s experience.

发现任何的二次消费机会，努力增加商业收入，提高客户体验。

Demonstrate strong leadership and motivational skills leading, managing and developing the team which has actively helped recruiting in the first place.

展示出很强的领导力，以及动员能力，在协助招聘之后，能够领导、管理、发展团队。

Ensuring excellent guest service at all times, working to guest service standards as set by the General Manager.

确保提供最好的客户服务，达到总经理提出的客户服务标准。

Recruit, Manage and Develop Retail Teams.

招聘、管理并且发展零售团队。

Achieve set SPH, Cost of Sales Margin and Stock Provision for all above areas.

确保SPH、毛利和所辖区域的库存管理

Manage and maintain all procedures ensuring all departments are working effectively and efficiently at all times.

保证所有程序的执行，确保所有部门能始终高效运行。

业绩成果：

Ensure smooth running of daily operation, highlighting any issues to the Operation Manager.

确保日常运营的顺利进行，跟运作经理强调出现的问题。

Ensuring mystery shop and KPI standards are adhered to at all times.

确保始终符合神秘访客和KPI的标准要求。

Manage all costs related to labour, shrinkage, stock loss ensuring these are maintained to a minimum level

管理所有关于劳动力、收缩、库存损失相关的成本，确保他们降到最低。

Manage stock rotation and ensure the attraction has the correct amount of stock cover and the retail shop has all merchandise on shop floor and displayed appropriately.

更新库存，确保景点所需的货品充足，保证零售门店里有足够的商品，并且以合适的方式呈现出来。

Visual Merchandising, ensuring all areas of the business are strong, commercial, (reflecting what stock is available at the time) and promoting best sellers and high margin lines.

运用视觉营销的方法，确保所有区域吸引人、看起来货物丰富，推出畅销品以及高利润产品。

Manage stock holding ensuring within budgets at all times.

始终保证库存数量和预算一致。

Ensuring till errors are kept to a minimum and investigating any discrepancies.

把收银错误率降到最低，调查出现的差错。

Enforcing loss prevention measure as per company standards.

用公司的标准，执行损失预防措施。

Maintain minimum stock level on all products and managing re-ordering process to ensure we are never out of stock especially on top sellers.

保证所有产品最低存货，并负责续订，确保我们永远不会缺货，尤其是畅销商品。

Plan and Conduct Quarterly Stock Takes, ensuring team members are trained and all preparations completed in advance.

计划并且执行季度性的盘点，培训所有团队成员，提前做好所有准备。

Monitor/Record and minimise wastages.

检查、记录、最小化浪费。

Manage stock and liaise with suppliers in order to deliver maximum profitability and service standards

负责管理库存以及联系供货商，最大化利润，提供最高质量的服务。

创造性：

Consistently looking at new ways to improve team, department procedures, and sales.

始终寻找新方法优化和提高团队、部门程序以及销售额。

Ensure all quality standards are adhered to and that the retail and photo outlets are maintained within professional standards at all times.

确保坚守我们的质量标准，确保所有的零售保持专业的标准。

Challenge retail team with sales and staff attitudes to improve the revenue and guest service.

提高零售团队的销售能力和员工态度，提高收入和客户体验。

Consistently looking at ways to improve sales and stock control.

始终寻找方法提高销售额和库存控制能力。

沟通：

Ensuring communication within the management team and retail department is flowing freely at all times.

确保管理团队和零售部门之间的有效沟通。

Manage relationship with suppliers to ensure that all deliveries are completed to the highest standards possible as well as adhering to all Health and safety policies.

和供应商保持良好关系，确保每次送货都保持良好标准，并且符合我们“安全第一”政策的规定。

Manage the damages and breakages from External Suppliers.

处理外部供应商导致的货物损失。

决策自主权:

Review and suggest promotions to ensure commercial targets are achieved.

反思并提出促销方法，确保实现我们的商业目标。

Review the range alongside buying team and central support team ensuring the merchandise reflects attraction brand orientation.

和购买团队以及中央支援团队一道，回顾产品类别，确保商品能够反映品牌定位。Ensure company brand guidelines are maintained for any signage & advertising tools used in commercial areas.

确保贯彻公司的品牌准则，应体现在商业区域内任何的标牌及其他广告工具中。Reviewing P&L statements to maximise profit.

回顾损益表，最大化利润。

Manage all procedures, team and department to achieve the agreed commercial targets in terms of SPH, revenue and EBITDA.

管理所有的程序、团队和部门， 实现既定的商业目标。

知识&专业技能：

Full understanding and analysis of commercial reports to increase commercial SPH.完全理解和分析商业数据以提高SPH.

Good knowledge of retail sales systems

具备零售系统相关的良好知识。

Basic level of health and hygiene to ensure all Health and hygiene; Health and Safety and COSHH (or local equivalent) regulations are observed, records maintained and all staff trained.

确保基本的健康和卫生，应当遵守集团的“安全第一”政策和危害健康物质条例（或者其他本地对应的法律法规）。保持纪录，培训员工。

作为全球第二大的旅游景点营运公司，同时也是欧洲知名家庭娱乐景点运营商，默林娱乐集团已经成长为世界上最富魅力、最焕发活力的公司之一。默林旗下拥有包括乐高主题乐园、杜莎夫人蜡像馆、伦敦眼、海洋探索中心、Gardaland 及伦敦地牢等在内的近 20 个优质景点品牌，分布在 4 大洲 25个国家，超过 120 个游乐景点为游客提供服务，每年的游客量超过 6000 万人次。

中国是默林集团重点发展区域，以 2006 年上海的杜莎夫人蜡像馆为标志，业务快速发展，至今已拥有上海杜莎夫人蜡像馆、上海长风海洋世界、武汉杜莎夫人蜡像馆、北京杜莎夫人蜡像馆、上海乐高探索中心和重庆杜莎夫人蜡像馆及重庆海洋探索中心共3 个品牌 7 家场馆。2018 年还会迎来沈阳海洋探索中心和沈阳乐高探索中心，以及第一次引入亚洲和中国的全新品牌北京大城小像以及上海惊魂密境。集团旗下的乐高乐园也将于不久的未来落户中国多个城市。默林以多品牌多区域针对不同的细分市场，每年吸引数百万游客，已经成为中国旅游景点行业新兴力量。

上海惊魂密境(The Shanghai Dungeon)隶属于默林娱乐集团（Merlin Entertainments Group），惊魂密境（The Dungeons）品牌作为多元化沉浸式剧情体验主题娱乐场馆的标杆，自1974年发源于伦敦以来，已遍布欧美，年平均游客量超200万人次。上海惊魂密境由惊魂密境英国原班团队和中国创意专家团队联袂打造。其精心设计的10大主题区融合了浸入式体验、主题剧情冒险，和叹为观止的特效等多种当下流行的娱乐元素，给游客带来视、听、闻多感官刺激，并让游客在主题剧情的发展以及专业喜剧的呈现中，与我们的演绎人员共同展开一场充满“奇趣惊魂”的冒险。作为惊魂密境品牌在亚洲的首家旗舰店，上海惊魂密境将运用全新科技丰富场馆造景，更有独一无二的“站立式急速坠降”游乐设施作为终点的压轴秀。场馆将于2018年秋季登陆上海市著名地标——南京东路步行街，开业后将是亚洲首家，也是全球第十家惊魂密境（The Dungeons）景点。敬请期待!