北京招聘

此岗位由DHL Global Mail委托人力资源服务公司招聘，工作地点将根据DHL Global Mail客户需求而定。

Corporate Division:DHL Global Mail
Business Division:Global Mail Solutions
Business Unit:Mailroom
Overall Role Purpose:Perform mailroom duties and customer service functions and assist the Team Leader in his functions
Reports to:Mailroom team leader

Accountabilities
Customer
- External
- Internal
Key activities
- Perform mailroom activities at the customer’s premises in an area provided by the customer

Overall goals / Typical measures
- Perform mailroom tasks as specified in the contract

Stakeholder
- External
- Internal
Key activities
- Liaise with local and overseas courier agents on the pickup of the courier shipments
- Liaise with DHL customer service unit on the tracking of the customer’s courier shipments

Overall goals / Typical measures
- Proper coordination between the mailroom and the courier agents and DHL customer service unit

Process
Key activities
- Receive, record and sort incoming mail/courier items
- Collection and distribution of mail and documents
- Deliver important documents/couriers and obtain signature from recipients
- Prepare outgoing mail/courier items and arrange for pickup
- Perform ad hoc urgent activity - collection/delivery
- Respond to customer enquiries and feedback

Overall goals / Typical measures
- Perform tasks in an accurate and timely manner
- Proper records and complete documentation
- Carry out instructions as per customer’s requirements
- Prompt, professional and courteous when responding to customer’s feedback and complaints

Skills / Qualifications
Key capabilities
Skills
- Basic computer knowledge
- Customer service skills
- Good communication skills (written and spoken English)
- Knowledge of postal and courier information
- Some experience in customer contact

Competencies
- Mailroom experience
- Service oriented and customer service focused
- Team player
- Concern for order
- Information seeking
- Possess initiative

Expected years of experience
-- Minimum 1 year of relevant working experience

Educational Qualifications
- Minimum ‘N’ Level or NTC Qualification

  中外运敦豪（DHL-Sinotrans）是中国成立较早、经验较为丰富的国际航空快递领导者。创建于1986年，中外运敦豪由DHL[1]和中国对外贸易运输（集团）总公司[2]各注资一半成立，专注发展国际限时快递服务、全球范围的文件和包裹快递。
  目前，中外运敦豪已在中国建立起广阔的国际快递服务网络，遍及中国80%的人口聚集区和经济中心城市，拥有近8000名精通国际快递业务、熟悉本地情况的员工，为客户提供卓越的服务。公司的服务覆盖全国390个城市，并在全国各主要城市已建立超过100家分公司和200余处办公设施；国际快递服务可直达其中159个主要城市，每周使用超过500架次商业航班和专机[3]。
[1] 目前，DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司，在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输（集团）总公司（简称中国外运）是中国外运长航集团有限公司的前身， 2015年，经国务院批准，招商局集团有限公司（简称“招商局”）与中国外运长航实施战略重组，中国外运长航整体并入招商局。
[3] 受新冠疫情影响，全球商业航班数量大幅减少。