北京招聘

岗位职责:

? Management of ESS system for hospital receptionist team;
? Hospital receptionist, frontline and cashier arrangement and management;
? Monitor the work of receptionist, frontline and cashier on a daily basis;
? Identify and address staff training and coaching needs;
? Handle complex and escalated customer service issues;
? Provide receptionist, frontline and cashier for the on-site training;
? Ensure the necessary resources and tools are available for receptionist, frontline and cashier for quality service delivery;
? Management of the fixed Assets for department;
? Provide assistant to Office supplies application and management;
? Able to rotate all outpatient shifts;
? Send pre-authorizations out to insurance companies;
? Obtain patient estimate and insurance estimate through pre-certification process;
? Help patients fill in claim forms;
? Follow up with incomplete claim forms;
? Submit daily accounts in PIMS/Trak;
? Take care of assigned receipts;
? Update patients’ information;
? Execute super-bill reconciliation process;
? Help collect outstanding balance;
? Help third party payers check related medical expenses;
? Cashier supervisor related issues;
? Rehab Training coordinating;
? Other duties assigned by the management team.

任职资格:

? College education or above preferred;
? More than five years’ experience working in UFH or a similar healthcare organization;
? Working experience in cashiering/finance/customer service preferred

Skills:

? Excellent oral and written English;
? Strong written and oral communication skills;
? Problem analysis and problem-solving;
? Decision-making;
? Presentation skills;
? Stress tolerance;
? Well understanding of hospital daily work requirements;

Knowledge:

? Familiar with the policies and requirement of receptionist/frontline/cashier;
? Familiar with the appointment related functions and policies of HIS system;
? Familiar with the hospital working process and policies;
? Preferred to have customer service skills;
? Knowledge of Microsoft Word and Excel.

北京和睦家康复医院隶属于和睦家医疗集团，是一家通过国际JCI认证的康复专科医院。医院遵循美国医院的管理模式，秉承国际化康复治疗理念，提供全面的多学科团队协作式康复医疗服务。
温馨的环境、先进的医疗设备、高水平的康复医生团队、国际化的康复治疗师团队，以及经验丰富的专业康复护士团队，加上中医师、心理医生、临床药师、文娱治疗师、临床营养师以及服务顾问等专业人士的共同协作 ——我们致力于为每一位入住和睦家康复医院的患者提供安全、人性化，及个性化的医疗服务。
北京和睦家康复医院的医疗服务范围包括：孕期及产后康复、神经康复、骨科康复、运动康复、肿瘤康复、儿童康复。
地址：北京市朝阳区姚家园北二路1号 邮编：100016（姚家园北二路与青年北路交叉口西北角，东风公园南门）

官网：http://rehab.ufh.com.cn/