Control Tower - Greater China - Team Leader
硕达(上海)国际货运有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2019-06-25
- 工作地点:上海
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:招1人
- 语言要求:不限
- 职位类别:货运代理 订单处理员
职位描述
JOB PURPOSE ?
To care and supervise the control tower team as a leader; identify and assess manpower and work with team to allocate the job properly; participate the recruitment and training; daily trouble shooting; ensure the quality of work and initiative necessary improvement and corrective plan to meet the KPI ? Within the team to identify key origins or customers, acting a key and dedicated contact in the first place to coordinate with all relevant business parties including overseas networks, suppliers, customers, all china offices for a shipment and order organization by any means of international transportation but mainly seafreight and airfreight, ensuring a smooth shipment and order arrangement till its completion
KEY JOB FUNCTIONS Strategy
: ? With this new control tower team, lead the team to commit the quality and integrity of our nation-wide services to our networks and customers, develop it as our added value and core competence to drive our business growth Job Functions: ?
Single Linkage between customer and operation as well as networks, ensure operation could well understand the requirement from customer and overseas network. ?
Single Shipment coordinator from the time of placing booking and order till the shipment is loaded ?
Delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with our origin offices and overseas networks to proceed with every single shipment. ?
Follow and monitor the shipment status in a very close communication with operation team, keep updating shipment status to customer and overseas network till its completion ?
Monitor the shipment data quality ?
Prepare daily and monthly shipment report ?
Lead the team and origins for SOP and KPI review ?
Continuously optimize the working process in order to have good return in productivity and efficiency ?
Improve the team stability by any means ?
Care and supervisor the control tower team as a leader, identify and assess manpower and work with team to allocate the job properly ?
Carry out regular meetings with customer and overseas networks Special Job Functions: ?
Monitor and Supervision on project team performance ?
Propose improvement actions according to operation experience ?
Balance company benefits and customer demands
SKILL LEVEL REQUIREMENTS ?
Bachelor degree or above, multinational logistics or freight forwarding company experience preferred; ?
Previous experience in customer service and operation; ?
Minimum 5 years’ experience in logistics or trading company ?
Possess good communication skills and influence skill, responsive and reactive. ?
Good written and verbal English; ?
Strong knowledge in sea/ air operation ?
Able to work under stress to meet tight deadline and handling multiple tasks ?
Maintain good relationship with related parties, good communication to ensure smooth shipment arrangement
公司介绍
联系方式
- Email:miko.zhou@bollore.com
- 公司地址:远洋广场1号天津远洋大厦3802室
- 电话:13611969951