北京招聘

  

Scope of Position: Support Account Manager to do the retention with customer , know Expeditors' product and service deliverables to satisfy the specific needs of Account(s). Continually seek opportunities for service enhancement and improved tactical management. Support CAM to increase our share of customer business on an annual basis.

  

  

Major Duties and Responsibilities:

  

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.

• Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings)

• Design and manage QMR process with account input. Maintain and participate in scheduled QMR's locally.

• Manage schedule of global QMR's when applicable. Consolidate data from global QMR's.

• Involve Branch Managers or Key Department Managers in the QMR process.

• Facilitate communication amongst all key contacts and all related Expeditors contacts.

• Facilitate cooperation and positive working relationship with 3rd party vendors

• Communicate technology updates and tools proactively.

  Account retention, Tactical responsibilities:

                      

Maintain all account rates and tariffs.

  

• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQ's and rate requests.

  

Ensure the branches file ATS and advise TLI number.

  

Distribute rate information as needed within the Expeditors network timely.

  

Provide clear instructions on operational requirements so that branches can construct their DLSOP's.

  

Ensure branches are maintaining / updating DLSOP's.

  

Make sure all Expeditors branches are aware of account key contacts in their location. Email distribution backed with quarterly conference calls are the preferred method.

  

Assist and support all Expeditors in-house operations representatives based at the Corporate Account.

  

Establish and direct all reports required to evaluate Expeditors performance.

  

Establish target performance metrics with the account.

  

Insure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.

  

If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.

  

Assist with collections on past dues over 30 days.

  

Provide assistance in resolution of regional claims and disputes.

  

Set up Management reports to ensure global consistency and data integrity.

   

  

Account development, Strategic responsibilities:

  

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

  

  

Account development, Tactical responsibilities:

  

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account's organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (ie; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities

  

  

Requirements- Skills, Education, Experience:

  

• University / College degree or equivalent business qualifications.
• Minimum two years Expeditors experience.
• Minimum one year Expeditors operational experience in the major product or one of the major products utilized by the account.
• Ability to define, develop and document business processes and procedures.
• Excellent PC skills including word processing, presentation and spread sheet programs.
• Demonstrated customer service skills, project management skills, problem-solving skills, and proven interpersonal skills.

  

  

Peer Positions: Department supervisor or lead agent within branch structure.

  

  

Reporting Structure: The Corporate Account Manager reports directly to the host branch District Manager.

  

  

Compensation: Salary within specified range and based on the experience and overall capabilities of the CAM. Commission determined by the DM and AM Directors as per commission plan model provided in program.

  

Expeditors International of Washington, Inc.（NASDAQ: EXPD）成立于1979年，总部位于美国西雅图，是世界领先的国际物流服务公司之一，美国500强企业。目前，我们在全球拥有超过250家的分公司和办事处，服务网络遍及美洲、欧洲、非洲、大洋洲、远东和中东地区。

Expeditors非常重视在中国的长期投入和发展，我们是在中国***投资建立合资企业的国际物流公司之一。如今，Expeditors已经在中国开设了近50家的分公司和办事处。

作为一流的国际物流服务供应商，Expeditors拥有覆盖全球的服务网络、训练有素的专业团队和先进的信息系统。这确保了我们的客户可以在任何时间、任何地点获得优质可靠的服务，不论是空运还是海运，拼箱还是整箱，仓储还是分拨，清关还是报关。此外，我们还为客户提供各种物流增值服务，例如库存配送管理、供应商的货物拼装、货物保险、订单管理以及根据客户不同的需求而量身打造的物流方案。

我们的口号是“You'd be surprised how far we'll go for you”，我们的目标是百分之百的客户满意度。这源于我们对公司四个核心价值的不断追求，即客户、员工、系统和企业文化。我们相信，客户在使用我们服务的同时也选择了我们的员工、系统和企业文化。只有将这三者更好的融合，才能远超客户的期望。

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