IT Service Engineer2(职位编号：797550)
微软IT技术研发中心 （MSIT-China）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-13
- 工作地点：北京
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师
职位描述
Job Category: IT
Location: China, Beijing
Job ID: 797550
Product: (Not Product Specific)
Division: IT
MSIT Dynamics CRM Solution Service Engineer
Are you interested in shaping the future vision of how we implement Dynamics CRM across various businesses scenarios and evolve the platform strategy? Is it your passion to glue various technologies together across the Microsoft stack to tell the market ready story of how we provide private and public cloud solutions? If so, this career is for you.
We are looking for a strong Services Engineer that will work with various business stakeholders and engineers to support the solutions we deliver. It is our charter to create and implement the roadmap that will usher solutions to CRM Online and integrate the various complementary Cloud product like Azure, O365, System Center, and more. The ideal candidate will have a deep passion for engineering excellence, has the ability to quickly learn new technologies and apply to real world scenarios, and works well in a fast paced and agile environment. As a member of China ConnectedCRM team you will work closely with our engineers, program management, product teams, and virtual team members across the Microsoft SESIT organization to help ensure that customer needs and requirements are driven into our services, as well as to provide escalation support. You will exercise your abilities in customer service, change management, incident management, problem management, and troubleshooting for all activities related to the operation of the ConnectedCRM services and infrastructure systems for our customers. This role is central to ensuring that customers are satisfied with our services. If you’re looking for a challenging and demanding environment this is your opportunity.
Service Operations Responsibilities:
1. Work with Solutions Engineering to develop design strategies that integrate operational excellence across the platform solutions.
2. Defines operational and support processes to streamline and improve service levels.
3. Provide ongoing metrics around system and application performance and drive continued improvements.
4. Perform root cause analysis and drive continued improvements across services and solutions engineering teams.
5. Proactively support multiple and highly complex Dynamic CRM systems across various business process units.
6. Responsible for managing and supporting the hardware and environments.
7. Coordination across multiple interdependent support teams for problem detection through resolution.
8. Own and drive capacity planning for infrastructure while maintaining compliance strategies for compliance.
9. Develop and manage operational and service level guides across the service offerings.
10. Establishes standards for archival and recovery process which results scalable solutions.
11. Driving efficiency into customer deployment processes via excellent documentation and automation of repeated tasks.
12. System deployments under deadlines driven by program management.
13. Service execution to strict SLAs
Minimum Requirements:
1. Proven track record managing and supporting large scale enterprise solution.
2. Working knowledge of the Microsoft Dynamics CRM 4.0 and 2011, including modules, interfaces, and core capabilities.
3. Solid understanding of software development lifecycles methodologies.
4. BS/BA in Computer Science, Business, or related filed.
5. Proven ability to drive large scale projects with high collaboration and thought leadership.
6. Excellent decision making skills and the ability to work under continual deadline pressure.
7. Experience with n-tier architecture, web security, IIS, SQL Server, .Net, WCF, SOA, and ASP.NET.
8. Proven experience with failure point analysis, root cause analysis, and problem detection and triage techniques..
9. Outstanding technical problem solving skills.
10. Worked extensively in a global delivery model.
11. Exceptional collaboration and communication skills in English (verbal, written, and presentation)
12.Ability to read, interpret, and implement moderately complex engineering specifications.
13. Ability to communicate effectively throughout internal IT groups and customers.
14. Understanding of ITIL and Microsoft Operations Framework processes
Preferred Requirement:
1. Working knowledge of infrastructure, operating systems, and networking protocols.
2. Good understanding of cloud computing concepts and platforms
3. Mandarin speaker will be a plus.
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
Location: China, Beijing
Job ID: 797550
Product: (Not Product Specific)
Division: IT
MSIT Dynamics CRM Solution Service Engineer
Are you interested in shaping the future vision of how we implement Dynamics CRM across various businesses scenarios and evolve the platform strategy? Is it your passion to glue various technologies together across the Microsoft stack to tell the market ready story of how we provide private and public cloud solutions? If so, this career is for you.
We are looking for a strong Services Engineer that will work with various business stakeholders and engineers to support the solutions we deliver. It is our charter to create and implement the roadmap that will usher solutions to CRM Online and integrate the various complementary Cloud product like Azure, O365, System Center, and more. The ideal candidate will have a deep passion for engineering excellence, has the ability to quickly learn new technologies and apply to real world scenarios, and works well in a fast paced and agile environment. As a member of China ConnectedCRM team you will work closely with our engineers, program management, product teams, and virtual team members across the Microsoft SESIT organization to help ensure that customer needs and requirements are driven into our services, as well as to provide escalation support. You will exercise your abilities in customer service, change management, incident management, problem management, and troubleshooting for all activities related to the operation of the ConnectedCRM services and infrastructure systems for our customers. This role is central to ensuring that customers are satisfied with our services. If you’re looking for a challenging and demanding environment this is your opportunity.
Service Operations Responsibilities:
1. Work with Solutions Engineering to develop design strategies that integrate operational excellence across the platform solutions.
2. Defines operational and support processes to streamline and improve service levels.
3. Provide ongoing metrics around system and application performance and drive continued improvements.
4. Perform root cause analysis and drive continued improvements across services and solutions engineering teams.
5. Proactively support multiple and highly complex Dynamic CRM systems across various business process units.
6. Responsible for managing and supporting the hardware and environments.
7. Coordination across multiple interdependent support teams for problem detection through resolution.
8. Own and drive capacity planning for infrastructure while maintaining compliance strategies for compliance.
9. Develop and manage operational and service level guides across the service offerings.
10. Establishes standards for archival and recovery process which results scalable solutions.
11. Driving efficiency into customer deployment processes via excellent documentation and automation of repeated tasks.
12. System deployments under deadlines driven by program management.
13. Service execution to strict SLAs
Minimum Requirements:
1. Proven track record managing and supporting large scale enterprise solution.
2. Working knowledge of the Microsoft Dynamics CRM 4.0 and 2011, including modules, interfaces, and core capabilities.
3. Solid understanding of software development lifecycles methodologies.
4. BS/BA in Computer Science, Business, or related filed.
5. Proven ability to drive large scale projects with high collaboration and thought leadership.
6. Excellent decision making skills and the ability to work under continual deadline pressure.
7. Experience with n-tier architecture, web security, IIS, SQL Server, .Net, WCF, SOA, and ASP.NET.
8. Proven experience with failure point analysis, root cause analysis, and problem detection and triage techniques..
9. Outstanding technical problem solving skills.
10. Worked extensively in a global delivery model.
11. Exceptional collaboration and communication skills in English (verbal, written, and presentation)
12.Ability to read, interpret, and implement moderately complex engineering specifications.
13. Ability to communicate effectively throughout internal IT groups and customers.
14. Understanding of ITIL and Microsoft Operations Framework processes
Preferred Requirement:
1. Working knowledge of infrastructure, operating systems, and networking protocols.
2. Good understanding of cloud computing concepts and platforms
3. Mandarin speaker will be a plus.
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
公司介绍
微软IT技术研发中心（Microsoft IT）是微软公司高度看重的战略性部门之一，是连系微软公司和用户体验的一道桥梁，是领先IT科技驱动下的全新商业价值的发现者和分享者。它不但为微软各大研发部门提供创新的开发技术和解决方案，同时还致力于帮助微软的客户和合作伙伴发掘新的商业机遇。微软IT技术研发中心(MSIT-China)在中国的成立意味着微软开始加速向中国移植软件研发和 IT 管理经验，同时也表明中国在微软全球创新版图上的重要性正与日俱增。
MSIT的使命和职能包含对内和对外两部分--对内，MSIT 专注于做微软公司各大业务部门的战略合作伙伴，推动微软整体业务取得更大的发展。具体来说，该团队为微软各部门及岗位设计、开发、测试和部署技术，并提供相关支持；协助其他部门对产品品质、安全、生产效率、投资回报及效益等进行评估、分析和改善；此外，MSIT 还为微软产品提供技术支持和服务，挖掘内部创新机会和寻找外部解决方案，以满足新兴的业务部门需求。对外，MSIT 致力于将其在微软公司的领先且成熟的技术、产品和解决方案移植至更广的领域，以帮助更多的人和企业释放他们的潜能，发掘新的机遇—— MSIT 是微软新产品的第一个和最好的用户，他们通过持续的努力来确保微软客户的满意度。
MSIT的使命和职能包含对内和对外两部分--对内，MSIT 专注于做微软公司各大业务部门的战略合作伙伴，推动微软整体业务取得更大的发展。具体来说，该团队为微软各部门及岗位设计、开发、测试和部署技术，并提供相关支持；协助其他部门对产品品质、安全、生产效率、投资回报及效益等进行评估、分析和改善；此外，MSIT 还为微软产品提供技术支持和服务，挖掘内部创新机会和寻找外部解决方案，以满足新兴的业务部门需求。对外，MSIT 致力于将其在微软公司的领先且成熟的技术、产品和解决方案移植至更广的领域，以帮助更多的人和企业释放他们的潜能，发掘新的机遇—— MSIT 是微软新产品的第一个和最好的用户，他们通过持续的努力来确保微软客户的满意度。