北京招聘

Family Summary/Mission
Creates, implements and evaluates training tools and programs to support the development of skills and competencies. Consult and/or work cross functionally to influence and promote change in order to continually deliver quality service to our internal and external customers.



Position Summary/Mission
? Design, develop and deliver curriculum and training sessions to designated audiences of learners.
? Collaborate with local leadership and other design and development professionals to ensure the successful development and delivery of training materials and events that transfer of learning back to the job.
? Independently oversees the classroom environment for long-term and complex training situations, managing all aspects of student performance and feedback to management.
? Coaches, mentors and oversees other trainers both technical and behavioral skills for trainer development purposes.
? Design, develop the QA methodology and deliver the regular quality check and share the QA result with the functional leads and individual processors for improvement. Provide the refresher training on the problematic areas.
This is an Individual Contributor role.


Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)
? Perform performance analysis with business leaders to identify performance gaps, appropriate training interventions, and other variables required to improve business performance. (*)
? Actively engage with other training design and development professionals to collect and coordinate subject matter expertise, to collaborate on and influence the design and development of curriculum and to ensure that the right curriculum is developed using the appropriate learning medium. (*)
? Revise and customize curriculum to reflect unique geographic, product and/or audience variations. (*)
? Lead training sessions for designated audiences. (*)
? Manage participant performance to ensure adherence to Aetna standards and policies; provides feedback to management as appropriate; may be required to manage the administration of Aetna's performance management processes in new hire situations with appropriate business/educational management, ER and HR support (*).
? Analysis of individual performance assessments and development of action plans to appropriately manage Aetna's performance management processes for new hire situations with appropriate business/educational management, ER and HR support (*).
? Work with local business leaders to align the performance variables required to transfer learning back to the job. (*)
? Assess the effectiveness of training programs during and at designated intervals after delivery. (*)
? Collect and share curricula and training event feedback from program participants and local business leaders. Participate in the development effort to enhance the curricula and training events based on that feedback. (*)
? Use formal instructional design methodology to design and develop performance-based training and educational tools. (*)
? Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs. (*)
? Conduct performance analysis to determine the expectations and gaps for the intended audiences. (*)


Background/Experience Desired
? 3-5 years previous training experience in appropriate technical function
? Excellent facilitation skills and the ability to interact effectively with people at all levels of the organization. Knowledge and previous application of Aetna policies and human resource processes.
? Regional exposure across Asia Pacific is highly preferred
? Fluency in English Communication (written / verbal) is a MUST, Cantonese is desired
? Strong technical knowledge of the function being trained.



Education and Certification Requirements
? Bachelor's degree desired or equivalent work experience.
? Education in adult learning principles and best in practice learning techniques

Additional requirements
? Demonstrates strong facilitation skills
? Demonstrates strong aptitude for instructional design including excellent written skills, ability to take complex topics and break it down into smaller, logical chunks, can write clear learning objectives
? Applies innovative, creative, “out of the box” thinking to problems
? Strong analytical, influence, conflict resolution, problem solving, negotiation and project management skills
? Excellent oral and written communication, interpersonal and presentation skills
? Proactively and quickly learns new systems, tools or content areas to achieve results
? Technologically literate – familiar with IT focused frameworks, systems and methodology
? Embraces change, ability to see opportunities for change, to capitalize on them and implement them when appropriate, process improvement mindset
? Assumes responsibility for personal and professional development

· Exceptional focus on customer experience

安态（上海）企业服务有限公司是美国安泰集团在中国的全资子公司。美国安泰集团公司（纽约证券交易所代号: AET，以下简称安泰集团） 始创于1853年，全球总部位于美国康涅狄格州哈特福德市，是美国历史最悠久的金融保险集团之一，也是全球财富500强企业，2010年营业收入超过342亿美金。

跨入21世纪，安泰集团已发展成为国际领先的专业健康福利保障公司，业务范围涵盖健康保险产品及相关服务，其中包括医疗、药物、牙科、行为健康、团体人寿和伤残计划，以及针对公共医疗补助计划的医疗管理功能和保健管理服务。

安泰集团在全球聘用了超过35000名员工，包括执业医师、护士、药剂师及其他临床专业人士。作为健康福利保障业的翘楚，我们的客户包括员工团体、个人、大学学生、***和小时工、健康计划、资助计划、劳工组织及外籍人员。

2008年3月，安泰集团被美国财富杂志推选为美国最值得推崇的健康福利保障公司。同年，安泰集团也被美国商业周刊杂志推选为最适合开展职业生涯的公司之一。

安态（上海）企业服务有限公司致力引进美国先进的健康管理理念与技术，为中国市场企业客户提供高质量的健康管理服务和健康保险外包服务。

更多信息，请登陆公司网站：
www.aetna.com

Aetna (Shanghai) Enterprise Services Co. Ltd is a wholly owned enterprise of Aetna Inc. Aetna (NYSE: AET) was established in 1853 with headquarter in Hartford, CT, USA. As a global Fortune 500 company, Aetna is a well-known finance – insurance group in the US. Its 2010 revenue exceeded USD 34.2 billion.

Entering into the 21st century, Aetna now is a leading provider of health and related benefits programs, covering health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans.

Aetna has over 35,000 employees worldwide, including licensed physicians, nurses, pharmacists and other clinic staff. Being the leading health-related benefit provider, Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

In 2008, Aetna was ranked 1st in Fortune's 2008 Most Admired Health Care Company and was also recognized as one of the "Best Places to Launch a Career" in 2008 by Business Week.

Aetna (Shanghai) Enterprise Services Co. Ltd aims to introduce international concepts and practice of health management services into China to provide high quality health management services.

For more information, please visit our website:
www.aetnainternational.com