北京招聘

Overall Objective / Purpose of the Role:

At Cushman & Wakefield, CRM and Account Management is a company culture and approach to managing business growth and client wallet-share. It is the platform from which we will become a client-centric organization in everything we do and off of which we build a world class ‘client only’ approach.

In this role, the right candidate will assist with managing and growing one of the company’s newest and exiting clients in Greater China.

Key Responsibilities / Accountabilities:

？  As Global Account Associate Director/Director, the candidate will assist the Global Account Lead to be the one of the primary interface between the client and all Cushman & Wakefield business and accountable for the overall relationship.

？  Manage the account relationship - Client Relationship Management - drive a consistent approach to how the client Account is managed and supported; including but not limited to: Account business plan and reviews, QBRs, operating plans, performance management, training, cross-selling, retention strategies, communication plans.

？  Account Management - assist the ongoing operational management of the client Account, including but not limited to: risk management, transition, play book development, deployment and adoption.

？  Work with the client leadership and CRES stakeholders to provide inputs to strategies and plans

？   Ensure operational and financial performance of the client Account - Responsible for budgeting, revenue and profit tracking and reporting results to senior management

？  Talent Development – Partner with HR to develop a talent development program that nurtures talent by developing soft and technical skills required to undertake their current (and future) roles. Assist in hiring and resourcing of account team as necessary

？  Manage the flow of key documentation and client communications and reporting

？  Work with the client operation groups at certain levels to identify needs and introduce appropriate Cushman & Wakefield services

？  Facilitate key client meetings and presentations

Skills / Requirement:

？  Eight years’ industry experience as a real estate practitioner, internationally across Asia Pacific and ideally some projects or time spent in other global regions

？  Knowledge across all Occupier Services business lines – Account Management, Integrated Facilities Management, Project Management, Lease Administration and Transaction Management

？  An excellent influencer at all organizational levels, including the ability to develop credibility and trust with senior managers/decision makers.

？  Capable of leading complex integrated accounts and pursuits.

？  Able to listen and think strategically, manage risk and be innovative in problem solving.

？  Excellent written and spoken English and Mandarin.

？  A flexible, ‘client only’ attitude.

？  Ability to build and develop strong relationships, internally and externally, creating a network of contacts.

？  Strong consulting, communication, facilitation and interpersonal skills.

？  Capable Project Manager and organizer able to meet tight deadlines under pressure.

？  Exceptional written, oral, commercial and presentation skills.

？  Degree qualified as a minimum.

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