北京招聘

The Company

Hitachi Vantara combines technology, intellectual property, and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Join our team and our employee-focused culture and help drive our customers’ data to meaningful customer outcomes.

The Role

Customer service and support Engineer

We are seeking …

as CE deliver on-site service support and management with a good mindset for customer satisfaction and professional technical capabilities.

Responsibilities

1. Be able to independently implement Hitachi Vantara high-end storage product including installation, repair and maintenance as well as the Hitachi Vantara solution support covering from DR,HNAS, Blade&UCP, HCP&HDI, Pentaho, etc., including but not limited to hardware installation, on-line upgrade, microcode upgrade, configuration changes, hot-case handling and escalation, proactive service for key account and service management etc.;

2. Have industry big customer service experience and banking customer support background, and could provide customers with technical proposal and service design &plan , including microcode assessment, complex problems escalation and ownership taken, service reporting and meeting leading, and key account service management etc.;

3. With professional service mindset and behaviors, including but not limited to: effective listening and communication, problem analysis and decision making, paper work and document, team work and cooperation etc.;

Qualifications

1. University graduate and major in computer and related field, plus 5 years working experience in IT storage and after-sales service, banking and finance and industry customer experience is preferred.

2. Have database (i.e. Oracle, Mysql) background and be familiar with the industry application in emerging markets as well as the ability of solution support (i.e. Clouding, Bigdata) priority;

3. Has Hitachi Vantara products and solutions support experiences and major storage technology and maintenance ability (such as HP, EMC, IBM, etc.);

4. With optimistic, confident, responsible, pro-active learning and take challenges and adapt to change in DT times.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

HDS，作为世界级领先的存储软硬件、解决方案和服务供应商，其广泛的业务已经涉及 100 多个国家和地区，在世界各地拥有6000 多名员工，得到了世界领先企业的信任——包括 70% 的财富 100 强企业和超过 80% 的全球财富 100 强企业。我们在it基础设施和企业数据中心领域的技术尤为领先，存储虚拟化的专业地位首屈一指。
中国是hds 重要的战略市场之一，进入中国市场十余年来，我们为遍及金融服务、电信、政府、交通运输、制造业，能源等行业提供“以信息驱动创新”为理念的存储软硬件、解决方案和服务，每年以超过二位数的业务增长幅度在不断壮大！我们在北京（总部）、上海、广州、成都、南京和深圳均设立了分公司或办事处。
hds以“数据驱动创新”为企业愿景，一直以来都把服务用户作为最重要的信条。2014年，hds副总裁/中国大陆及中国台湾地区总经理庄国光再次获选2014中国信息产业年度经济人物；hds 中国被中国计算机行业协会授予“2014卓越成就企业奖”； 在产品技术方面，hds高端存储平台vsp g1000获得由中国计算机行业协会主办并颁发的《2014技术领先产品奖》以及由计算机世界&全球网络存储工业协会颁发的《snw 2014 优秀解决方案奖》，另外，hds 融合解决方案及数据备份技术也获得来自媒体颁发的《2014年度优秀解决方案》以及《2014 创新产品奖》等多个国内权威媒体授予的奖项。
hds以“和”（信任和尊重）、“诚”（公平和诚信）、“创业者精神”（接受挑战，不断创新）为宗旨，致力于持续发展的企业文化。hds中国连续五年在由全球著名职场研究认证机构卓越职场研究所（great place to work institute）开展的“***职场” 调查中，荣获大中华区“***职场”荣誉。我们在领导者正直诚信水平、公平公正环境、沟通效率、员工自豪感等方面有着明显优势。在目前的技术趋势浪潮下，一个和谐、互信、开放、友好的工作场所对于团队士气、乃至公司发展有着重大影响，这也是hds吸引、保留人才之本，公司健康长期发展之源。
加入我们吧！在一个有着值得信任的管理者、友爱的同事环境、一份值得自豪的工作中发挥你的潜能！
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