北京招聘

请注意：这是一个9个月的临时岗位

Responsibilities and Duties:

1)Act as the primary contact for customers and liaise with vendors on the service delivery to customers.      

2)To assist customers in resolving service/system issues, complaints and claims compensation promptly.

3)Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.

4)Support Sales/Network/Onboarding/Operations teams in communication and coordination with customers.

5)Provide responsive reply to general customers' email enquiries or via other interaction channels.    

6)Provide timely updates to customers on shipment tracking status.       

7)Provide full tracking services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc.

8)Provide best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.

9)Respond to customer queries regarding information on prices/billing, product & Features, transit time, destination coverage, pick-up process, system instructions, paperwork etc.

10)Provide responsive reply & ensure promptness in handling customers’ claims and compensation enquiries

11)Timely management of complaints and claims compensation

12)Channel customer`s feedback and provide suggestions or alternatives to management or relevant departments for service improvement.

  

 

  EDUCATION / EXPERIENCE:  

1)Bachelor’s Degree and minimum 3 years of equivalent experience.

2)Minimum of 2 year working experience in customer service

3)E-Commerce or Logistics industry background preferred.

BIPO于2004年在上海设立全球总部，在新加坡设立亚太总部，研发中心分别设于新加坡，上海，印度尼西亚，另外，分别在中国香港、中国台湾、日本、泰国，越南，澳大利亚，新西兰等国家和地区设立子公司，业务遍及亚太十多个国家和地区。
BIPO，作为亚太区服务网络***，落地最深的一站式人力资源合作伙伴，主要致力于以创新的方式向企业提供综合性端对端的人力资源服务。通过我们的云技术和移动端人力资源管理系统和业内领先的解决方案，帮助企业对自身的HR运营进行改进，在完成企业的成本与收益的商业目标过程中，达到甚至超出企业的预期值。服务产品包括人事代理、薪资外包、考勤自动化管理、劳动力精益管理、业务流程外包、差旅管理、弹性福利管理、外籍员工服务等等。除了人力资源服务，我们也提供行政和财务等相关的外包服务。
我们拥有具有丰富行业经验的专业团队，深刻理解人力资源管理者面临的顾虑和挑战，于细微之处为客户提供及时、专业、高效的服务。我们持续关注和投资于先进技术，不断推进BIPO平台云服务范围和服务水平，提供客户完美体验。
BIPO，为客户提供创新高效的企业解决方案，助力提升企业效率，以“中国服务的探索者和实践者”为己任，致力于把“中国服务”推向世界！