北京招聘

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers’ data to meaningful customer outcomes.

The Role

The IT Support Engineer role is responsible for providing Desktop and Technology Operations support services to end users primarily based in China. As a member of the IT Desktop Operations APAC team, you will also engage in support and activities in region. The candidate role is to ensure proper end user computer operations to maintain consistent service for internal customers to accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving requests. Problem resolution may involve researching the problem, the use of diagnostic tools, hands-on assistance and knowing when and how to escalate problems to global support groups. The candidate is responsible to make effective use of available technical resources and provide the service within established service levels. The candidate will be performing installs, moves, adds and change (IMAC), SCCM/client management, Procurement and Asset management for China IT requirements. The candidate will utilize their knowledge of Networking, Telecom, Audio Visual, Server, Infrastructure and Microsoft Applications to holistically and directly support the China IT environment. The candidate must understand and apply corporate standards for security, applications and support.

Job Functions

Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA).

Deploy software through SCCM 2012; SCCM Reporting using Microsoft SQL; Supporting Win7, Win10 and limited Apple MacOS; O365 and Skype for Business, amongst other technologies.

Interface with third-party support and equipment vendors. Procurement, Shipping and Asset Management work for multiple China locations.

Apply professional English business and technical writing skills to create or enhance documents, procedures or results from testing and evaluation work.

Provide IT advice and training to staff and management in line with company guidelines, policy and standards.

Qualifications

English language proficiency, verbal and written, is essential.

Highly self-motivated and directed.

Associate Degree or University degree in information technology, or related field (or equivalent experience). At least 4 years of relevant work experience.

Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired. A+ certification desired. ITIL V3 Foundation Certification desired.

Must demonstrate proven experience with PowerShell scripting, Log file analysis, Active Directory, Networking Fundamentals and SCCM.

Ability to quickly troubleshoot and resolve problems.

Experience in office move/renovation activities covering the infrastructure platform is desired.

Excellent customer relations and customer support skills with leadership capability. High degree of interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Experience working in a team-oriented, global, collaborative environment.

Valued - Apple MacOS support experience; Service Now experience.

Work Conditions

The position may require some travel to remote offices < 10%.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Will be required to work reasonable additional hours for the proper performance of your duties.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

HDS，作为世界级领先的存储软硬件、解决方案和服务供应商，其广泛的业务已经涉及 100 多个国家和地区，在世界各地拥有6000 多名员工，得到了世界领先企业的信任——包括 70% 的财富 100 强企业和超过 80% 的全球财富 100 强企业。我们在it基础设施和企业数据中心领域的技术尤为领先，存储虚拟化的专业地位首屈一指。
中国是hds 重要的战略市场之一，进入中国市场十余年来，我们为遍及金融服务、电信、政府、交通运输、制造业，能源等行业提供“以信息驱动创新”为理念的存储软硬件、解决方案和服务，每年以超过二位数的业务增长幅度在不断壮大！我们在北京（总部）、上海、广州、成都、南京和深圳均设立了分公司或办事处。
hds以“数据驱动创新”为企业愿景，一直以来都把服务用户作为最重要的信条。2014年，hds副总裁/中国大陆及中国台湾地区总经理庄国光再次获选2014中国信息产业年度经济人物；hds 中国被中国计算机行业协会授予“2014卓越成就企业奖”； 在产品技术方面，hds高端存储平台vsp g1000获得由中国计算机行业协会主办并颁发的《2014技术领先产品奖》以及由计算机世界&全球网络存储工业协会颁发的《snw 2014 优秀解决方案奖》，另外，hds 融合解决方案及数据备份技术也获得来自媒体颁发的《2014年度优秀解决方案》以及《2014 创新产品奖》等多个国内权威媒体授予的奖项。
hds以“和”（信任和尊重）、“诚”（公平和诚信）、“创业者精神”（接受挑战，不断创新）为宗旨，致力于持续发展的企业文化。hds中国连续五年在由全球著名职场研究认证机构卓越职场研究所（great place to work institute）开展的“***职场” 调查中，荣获大中华区“***职场”荣誉。我们在领导者正直诚信水平、公平公正环境、沟通效率、员工自豪感等方面有着明显优势。在目前的技术趋势浪潮下，一个和谐、互信、开放、友好的工作场所对于团队士气、乃至公司发展有着重大影响，这也是hds吸引、保留人才之本，公司健康长期发展之源。
加入我们吧！在一个有着值得信任的管理者、友爱的同事环境、一份值得自豪的工作中发挥你的潜能！
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