北京招聘

  

Job Profile:

  

• Answer incoming calls with professional and in a timely manner

• Learn to use e-commerce administration system to respond client’s request for product purchase, modification, withdraw and complains resolutions

• Receive frequent training on consumer, service and individual insurance knowledge

• Summarize the call report on the daily basis and improve user experience

• Recognize, document and alert the supervisor of trends in customer calls

• Generate monthly finance, insurance, payroll report by applying system tools

• Recommend process improvements

• Other duties as assigned

                

 

  

Qualifications:

  

• College degree or above

• Prefer at least 1 year call center experience from E-commerce platform, call center or phone based customer service;

• Ability to communicate effectively and courteously with diverse individuals and situations

• Working knowledge of computers and standard office equipment with the ability to utilize the Internet

• Strong Excel, Word skills will be asset

• Excellent customer service, teamwork spirit and have high sense of responsibility

• Be able to learn fast and work under pressure

• Fluent English is a plus

                

怡安人力资本咨询是世界领先的人力资源管理咨询机构，提供创新的组织与人才解决方案，在全球50个国家拥有15,000多名专业人士，为20,000多家客户提供服务。

怡安人力资本咨询扎根中国市场二十七年，在组织能力与人才战略、绩效与薪酬管理、人才测评与发展、健康与福利管理等领域的研究与实践兼具广度和深度。怡安人力资本咨询的数字化工具与人力资本分析能力正在为中国市场的上千家领先国企、民企与外资企业提供创新的、不断迭代的解决方案，助力企业实现组织与人力资源的数字化转型。