北京招聘

Overview:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!  

You will be responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing guidance to ensure quicker resolution. Uses advanced technical troubleshooting skills obtained through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity.  Qualifies only the most complex customer issues for assistance from the escalation team or other vendors.

Job Description:

• Provides technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.
• Works independently to perform advanced problem analysis and isolate problems of high complexity.
• Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
• Publishes articles on complex technical support issues in Citrix's online knowledgebase, reviews others' articles, and contributes on internal forums and distribution lists
• Documents cases, recommendations, and resolutions clearly in the CRM system, reviews colleague’s cases on regular basis
• Participates in and contributes to team/department projects
• Prepares and delivers technical training to peers                             

 Qualifications:

• Obtains advanced major third party certifications
• Ability to work across team to find most appropriate solutions for customers
• Proven track of identifying and developing enhancements to Support process and methodology
• Ability to identify and develop new innovative ways to better service our customers.
• Possess excellent logical thinking, problem solving and communication skills
• Strong knowledge of one of the below technologies:
  -Web technology like: HTTP/HTML/JavaScript/PHP/ASP
  -Networking (Routing, Switching, Firewall, TCP/IP, etc.)
• Familiar of common L7 protocols, such as FTP, DHCP, DNS, etc.
• Knowledge of OS, especially Linux/FBSD
• Shell, Python, or Perl Scripting languages is a strong plus
• C programming and debugging experience is a plus
• Database skill is a plus                                                        

Requirements:

• Recommended 5+ years Technical Support Industry experience. 
• Proven track record of handling successfully difficult situations
• CCNP/CCIE/MCSE/RHCE/RHCA/Networking/OS certificate
• BEC/TOEIC/TOEFL/IELTS English certificate is Strongly Preferred

【我们是谁】
Citrix（纳斯达克：CTXS）旨在推动建立一个安全连接人员、组织和事物且易于访问的世界，让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问， 让人们可以随时随地进行工作。Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合， 使 IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户。

【行业地位】
在Gartner《内容协作平台魔力象限》报告中，Citrix一直位居领导者地位
在IDC《企业移动管理（EMM）软件供应商评估》和《统一端点管理（UEM）软件供应商评估》等报告中，思杰也稳居领导者地位

【思杰历史】
思杰成立于1989年，总部在美国佛罗里达州劳德代尔堡（Fort Lauderdale）。Citrix始于开发微软操作系统的远程访问产品，至今依然是微软的战略合作伙伴。 20世纪90年代Citrix在客户端技术崭露头角并开始蓬勃发展。至今，Citrix 解决方案被超过 400,000 家企业所采用，其中包括 99% 的财富 100 强企业和 98% 的财富 500 强企业。2019年营收达 30.1 亿美元。

【我们提供】
> 多元包容的企业文化
> 全球化的工作团队
> 多样化的发展渠道
> 丰厚的薪资福利
> 完美的工作环境
> 宽松的工作氛围
> 弹性的工作方式

思杰已连续多年入选全球“前50***雇主”，2014年被Glassdoor评为“25大最具文化与价值的公司”，2017、2018连续两年被评为“Best Place to Work”。

更多信息，请访问Citrix官网或领英主页