北京招聘

Job Title: Operations Manager – Dungeon Shanghai

Division: New Openings Division

Reporting to: General Manager

Direct Reports: Duty Managers

Scope of Job:

Responsible for the day to day smooth and profitable operation of the attraction through a dynamic approach to delivering exceptional visitor experiences. Responsible for proactively delivering all operational requirements of the business through leadership and strong people management. Assumes responsibility for the attraction in the absence of the General Manager.

Key Objectives:

? To ensure visitors and employees are entering a clean and safe environment that meets health & safety standards as set by the company as well as local rules and regulations at all times.

? Assist with the effective management of commercial areas of the business ensuring a seamless visit consistent with the corporate brand image. Delivering an experience that is presented and maintained to the highest corporate standards in all areas at all times.

? Act as a Duty Manager as and when business needs dictate ensuring that the presentation of the site meets the quality standards set and that the entertainment provided is of a consistently high quality.

? Take ownership and deliver initiatives to overcome any obstacles to ensure the smooth running of the building and operation and follow initiatives through to resolution.

? Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times.

? Oversee the performance and duties of cashiers and the treasury function. Ensure the secure management of all monies and other payment methods. Report on any discrepancies, carrying out audits on a timely and consistent basis.

? To assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate.

Main Responsibilities:

? Ensure consistent delivery of the brand proposition and customer service standards, with particular emphasis on management and motivation of the team.

? Initiate regular communication with department heads regarding commercial targets, quality standards, cost control, staffing levels and operational issues.

? Assist the General Manager to support PR and Marketing activities in order to generate visitor numbers and revenue for the attraction.

? Work directly with the General Manager to develop, long-term plans, staff development and succession planning, risk management and health and safety standards.

? In the absence of the General Manager, maximise profile of business locally and regionally and ensure tourism strategies are inclusive of our own business needs.

Taking final responsibility for all business area’s execute short term decisions accordingly. When needed liaise with head-office roles or Business Unit Head.

? Proactively manage any complaints as per the policy and ensure that records are maintained for future review.

? Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.

? Arrange staffing levels and rotas to cover the needs of the business within budget guidelines.

? Effectively manage revenue and cost centres to deliver profit target and ensure swift and decisive reaction to business downturns exploring opportunities to increase profit whenever possible.

? Operate a system of cash/stock control spot-checks on a regular basis to minimise opportunities of risks of theft/misappropriation, based upon audit guidelines and controls.

? Deliver consistent performance against set targets on key customer satisfaction measures and carry out daily/weekly reviews of KPI’s/Weekly Performance Summary in order to operate an effective lead price review process.

? Carry out Operational Quality Standards training with the existing team (every 3 months) and all new starters (within a week of starting work).

作为全球第二大的旅游景点营运公司，同时也是欧洲知名家庭娱乐景点运营商，默林娱乐集团已经成长为世界上最富魅力、最焕发活力的公司之一。默林旗下拥有包括乐高主题乐园、杜莎夫人蜡像馆、伦敦眼、海洋探索中心、Gardaland 及伦敦地牢等在内的近 20 个优质景点品牌，分布在 4 大洲 25个国家，超过 120 个游乐景点为游客提供服务，每年的游客量超过 6000 万人次。

中国是默林集团重点发展区域，以 2006 年上海的杜莎夫人蜡像馆为标志，业务快速发展，至今已拥有上海杜莎夫人蜡像馆、上海长风海洋世界、武汉杜莎夫人蜡像馆、北京杜莎夫人蜡像馆、上海乐高探索中心和重庆杜莎夫人蜡像馆及重庆海洋探索中心共3 个品牌 7 家场馆。2018 年还会迎来沈阳海洋探索中心和沈阳乐高探索中心，以及第一次引入亚洲和中国的全新品牌北京大城小像以及上海惊魂密境。集团旗下的乐高乐园也将于不久的未来落户中国多个城市。默林以多品牌多区域针对不同的细分市场，每年吸引数百万游客，已经成为中国旅游景点行业新兴力量。

上海惊魂密境(The Shanghai Dungeon)隶属于默林娱乐集团（Merlin Entertainments Group），惊魂密境（The Dungeons）品牌作为多元化沉浸式剧情体验主题娱乐场馆的标杆，自1974年发源于伦敦以来，已遍布欧美，年平均游客量超200万人次。上海惊魂密境由惊魂密境英国原班团队和中国创意专家团队联袂打造。其精心设计的10大主题区融合了浸入式体验、主题剧情冒险，和叹为观止的特效等多种当下流行的娱乐元素，给游客带来视、听、闻多感官刺激，并让游客在主题剧情的发展以及专业喜剧的呈现中，与我们的演绎人员共同展开一场充满“奇趣惊魂”的冒险。作为惊魂密境品牌在亚洲的首家旗舰店，上海惊魂密境将运用全新科技丰富场馆造景，更有独一无二的“站立式急速坠降”游乐设施作为终点的压轴秀。场馆将于2018年秋季登陆上海市著名地标——南京东路步行街，开业后将是亚洲首家，也是全球第十家惊魂密境（The Dungeons）景点。敬请期待!