北京招聘

Responsibility

Here you will be part of our global IT support team and you will act as an IT Specialist in 1st level support with the following responsibilities:

• Receive calls from worldwide internal IT users and provide direct solutions for basic requests;


• Analyze error descriptions in a direct dialogue with the users;


• Document and categorize errors in the common Hella ticketing system.

Qualification

• Previous experience in customer support;


• Analytic thinking, problem solving attitude;


• Fluent in English and Mandarin language skills.  Additional languages will be added advantage;


• Very good communication skills.

Pacesetting. Passionate. Together. Since 1899, HELLA, one of the top 40 automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, more than 40,000 employees worldwide are committed to this with passion, know-how and innovative strength.