PRC Service Manager
易芭黎（北京）科贸有限公司上海分公司
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2012-11-13
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护经理 技术支持/维护工程师
职位描述
Main Duties of the position
? Be accountable for IT service delivery and support in PRC.
? Activate escalation on customer's incident and problem, and coordinate resolution with local and regional technical team, global support, R&D group and vendor.
? Service performance tracking and reports based on SLA
? Organise regular service review meeting with external client based on SLA.
? Set up procedures and processes to ensure strict respects of customer SLA
? Set up project management office and ensure PM guidelines are followed
? Help quote maintenance, installation and project management
? Play project manager role to manage complex project/program in the region.
? As people manager, leading PRC technical service team, continue coaching and guiding local engineers to provide high standard technical services to our customers.
Knowledge and Experience required:
? Strong experience of service support and delivery to external client, preferably of the finance industry
? Experience of presenting to clients at a management level
? Good working knowledge of Microsoft Excel, Word, Power Point, MS Project
? Good understanding of what it takes to maintain and develop the most productive client relationships
? Must be comfortable to work towards defined SLA
? Must be able to quickly understand the client, their product and their industry
? Must have a good understanding and experience of project management. Holding PMP or PRINCE2 certification at current stage.
? Must have a good understanding of ITIL framework. Holding ITIL V2 or V3 certification at current stage.
? Experience to manage an operation focused team.
? Experience to manage partner and vendor.
? Must be able to communicate in English fluently.
Other Desired knowledge, skills and experience:
? Experience of supporting trading floor users
? Knowledge of Trading Floor technologies, which includes trading turrets, recording technology, trading network, etc.
? Understanding the importance of personal development and ability to work toward achieving agreed actions
? Ability to work as part of a team, contributing and sharing best practices / knowledge / resources and ideas
? Be accountable for IT service delivery and support in PRC.
? Activate escalation on customer's incident and problem, and coordinate resolution with local and regional technical team, global support, R&D group and vendor.
? Service performance tracking and reports based on SLA
? Organise regular service review meeting with external client based on SLA.
? Set up procedures and processes to ensure strict respects of customer SLA
? Set up project management office and ensure PM guidelines are followed
? Help quote maintenance, installation and project management
? Play project manager role to manage complex project/program in the region.
? As people manager, leading PRC technical service team, continue coaching and guiding local engineers to provide high standard technical services to our customers.
Knowledge and Experience required:
? Strong experience of service support and delivery to external client, preferably of the finance industry
? Experience of presenting to clients at a management level
? Good working knowledge of Microsoft Excel, Word, Power Point, MS Project
? Good understanding of what it takes to maintain and develop the most productive client relationships
? Must be comfortable to work towards defined SLA
? Must be able to quickly understand the client, their product and their industry
? Must have a good understanding and experience of project management. Holding PMP or PRINCE2 certification at current stage.
? Must have a good understanding of ITIL framework. Holding ITIL V2 or V3 certification at current stage.
? Experience to manage an operation focused team.
? Experience to manage partner and vendor.
? Must be able to communicate in English fluently.
Other Desired knowledge, skills and experience:
? Experience of supporting trading floor users
? Knowledge of Trading Floor technologies, which includes trading turrets, recording technology, trading network, etc.
? Understanding the importance of personal development and ability to work toward achieving agreed actions
? Ability to work as part of a team, contributing and sharing best practices / knowledge / resources and ideas
公司介绍
About Orange Business Services - Trading Solutions a single source of innovation.
Orange Business Services - Trading Solutions is a leading provider of convergent voice and electronic trading infrastructure and services for the trading communities. It is an international subsidiary of the Orange Group, employing over 10000 people in the 15 major financial centres across the globe including Beijing, Frankfurt, Geneva, Hong Kong, London, Madrid, Milan, New York, Paris, Shanghai, Sydney, Singapore, Tokyo and Zurich. The company is supported by a global partner network of distributors in 50 countries offering customers 24/7 service.
Orange Business Services -Trading Solutions has more than 40 years experience of working with the financial services trading industry. With a focus on building long-term partnerships with customers, Orange Business Services - Trading Solutions brings innovative solutions and the highest quality services to the trading community. It provides optimised solutions over its dedicated trading network to a community of more than 2,000 network member organisations, encompassing buy-side and sell side institutions and trading venues.
Orange Business Services - Trading Solutions also offers flexible trading products and services including state of the art, unified voice trading solutions with over 40,000 turrets in play featuring user’s programmable interfaces, touch screens and voice/instant messaging recording solutions. For more information about Orange Business Services - Trading Solutions please visit http://www.orange-business.com/trading-solutions
Orange Business Services - Trading Solutions is a leading provider of convergent voice and electronic trading infrastructure and services for the trading communities. It is an international subsidiary of the Orange Group, employing over 10000 people in the 15 major financial centres across the globe including Beijing, Frankfurt, Geneva, Hong Kong, London, Madrid, Milan, New York, Paris, Shanghai, Sydney, Singapore, Tokyo and Zurich. The company is supported by a global partner network of distributors in 50 countries offering customers 24/7 service.
Orange Business Services -Trading Solutions has more than 40 years experience of working with the financial services trading industry. With a focus on building long-term partnerships with customers, Orange Business Services - Trading Solutions brings innovative solutions and the highest quality services to the trading community. It provides optimised solutions over its dedicated trading network to a community of more than 2,000 network member organisations, encompassing buy-side and sell side institutions and trading venues.
Orange Business Services - Trading Solutions also offers flexible trading products and services including state of the art, unified voice trading solutions with over 40,000 turrets in play featuring user’s programmable interfaces, touch screens and voice/instant messaging recording solutions. For more information about Orange Business Services - Trading Solutions please visit http://www.orange-business.com/trading-solutions