北京招聘

Customer Service Representative

所属部门：Customer Service

职位基本信息

基本信息

? 职能分类：客户服务专员/助理

? 工作地点：上海

? 汇报对象：Customer Service Manager

? 下属人数：

薪资福利

? 税前年薪：14.3万-20.8万

? 薪资构成： 基本薪资

? 社保福利： 国家标准

? 年假福利： 国家标准

? 居住福利：

? 通讯交通： 不确定

职位要求

基本要求

? 年龄要求： 20-55

? 性别要求：不限

? 专业要求：不限

? 工作年限：3

? 学历要求：不限

? 是否统招全日制： 不限

? 语言要求： 英语 + 普通话

? 所属行业：石油/石化/化工,能源(电力/水利),环保

职位描述

? Key Responsibilities:

Customer Service Representative is responsible for all daily operations related to customer orders with contacts with customers, plant, sales, MTS, business group, accounting, credit. This includes:

? Respond and follow up enquiries from customers.

? Process customer orders as per standard order process.

? Monitor materials availability against customer demand. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis.

? Provide customer service and build up customer relationship via daily communication with customers.

? Manage billings to customers on timely basis by issuing accurate SAP Invoices/ VAT invoice to customers.

? Be first contact in case of emergency or complaint from customers and responsible for feedback to customers once investigation completed.

? Managing billing adjustment and defective returns as per SOX compliant process.

? Participate Supply Chain related projects to support CSR process changes and improvements.

? Conduct customer visits to key customers when required

? Attend sales meetings to understand business plan and provide support from CSR perspective.

? Effectively mine and communicate market intelligence information gleaned from the customer while adhering to legal requirements and antitrust laws. Effectively investigate and analyze customer data to ensure thorough knowledge and understanding of customers within assigned sales territory.

? Identify and/or implement continuous improvement in Supply Chain processes that increase value capture and optimize efficiency and effectiveness Actively participates in projects and teams.

? Comply with all Customer Service process requirements including Standard Operating Procedures.

Requirements:

? At least a Bachelor Degree holder

? At least 3 years of relevant experience in customer service/order fulfillment

? Able to work in a multi-cultural team environment

? Experience in SAP SD modules

? Experience in servicing the customers from Asia Pacific region.

? Strong spoken/written communication skills in both Mandarin and English.

? Knowledge and understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation and letters of credit, government regulations and export controls requirements will be a plus.

? Good understanding of INCO & payments terms

? Good understanding of manufacturing scheduling and lead-times.

? Good planning, analytical, organizational problem-solving skills.

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。