北京招聘

Job Description & Qualifications

• Ensures dealers compliance with operating standards, and ensures dealers achieve the set objectives and standards in:Sales (including target setting and monitoring)/Service & Parts/ Marketing/ Customer Experience/CI and facilities/Training & Personnel/Dealer Systems/CRC & CRM
• Assist Field Operations Manager to develop Business Plan and execution in order to achieve company annual objectives and matrixes on Sales, Service and Customer Experience.
• Collect dealers’ business forecast monthly to help Field Operations Manager to have accurate judgments. And assist Field Operations Manager to achieve monthly Sales, Service and Customer Experience target. 
• Review the dealers' forecast and SSRD to make sure dealers do their best to create the sales volume and also support sales planning and OTD process. 
• Assist Dealer to understand policies and various programs announced by Lincoln China.
• Provide various reports to meet dealer’s request to improve dealers’ business.  
• Collect Market Intelligence and dealers’ feedback to Field Operation Manager and functional heads for process enhancement and business growth opportunity. 
• Responsible for improving customer satisfaction both sales & service experience and dealer satisfaction
• Hold the regular zone dealer meeting and share market information and action plan taken.
• Be responsible for the effective resolution of technical and customer problems at the dealerships in the zone. 
• Support dealer selection, development, launch readiness.
• Frequently visit dealers and monitor the progress on a daily basis to improve all business aspects as above mentioned.  

Qualifications:

• Education Qualification:  Bachelor degree or above.
• No. of Years of Experience: 5 years or above.
• Professional Exposure: Business negotiation experience and skills in handling customer issues. In depth knowledge of service, diagnosis and repair procedures.
• Preferred previous experiences:  Experience of sales & service field operation in luxury auto OEMs.
• Behavioral Skills: Very strong communication and interpersonal skills required. Ability to build relationships, partnerships. Strong assessment analytical, and team leadership skills.

公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。